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SCFHP Member Orientations

Learn more about Santa Clara Family Health Plan (SCFHP)!

Join us for an online or in-person orientation! Medi-Cal and Cal MediConnect (Medicare-Medicaid plan) sessions are currently being offered in English. Spanish and Vietnamese sessions are coming soon. There is no cost for attending orientation.

At our Member Orientation, you’ll learn about:

  • SCFHP benefits and services and how to use them
  • Member materials such as Member Handbooks, Provider Directories, Formularies
  • Where and how to get care
  • Who to contact when you have questions or need help
  • And more!

Check out our events calendar to find and register for a session today!

SCFHP Medi-Cal members may be eligible to receive a $25 gift card for attending a Medi-Cal member orientation.

To receive a gift card for attending a Medi-Cal member orientation, you must be a current member of SCFHP Medi-Cal, or the parent/guardian/representative of an eligible SCFHP member. Other terms and conditions may apply.

This gift card is not to be used for the purchase of tobacco, alcohol, or firearms.

SCFHP Cal MediConnect members are not eligible to receive gift cards.

Our Customer Service team is here to help

If you need help registering for an orientation session or have questions, call us toll free at:

Medi-Cal Customer Service: 1-800-250-2055 (TTY: 711), Monday through Friday, 8:30 a.m. to 5 p.m.

Cal MediConnect Customer Service: 1-877-723-4795 (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m.

Santa Clara Family Health Plan Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees.

Enrollment in Santa Clara Family Health Plan Cal MediConnect Plan (Medicare-Medicaid Plan) (SCFHP Cal MediConnect) depends on contract renewal.

Last updated 6/21/2021

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