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SCFHP Member Orientations

Learn more about Santa Clara Family Health Plan (SCFHP)!

Join us for a virtual or in-person orientation! Medi-Cal and DualConnect (Medicare-Medicaid plan) sessions are currently being offered in English, Spanish, and Vietnamese. There is no cost for attending orientation.

At our Member Orientation, you’ll learn about:

  • SCFHP benefits and services and how to use them
  • Member materials such as Member Handbooks, Provider Directories, Formularies
  • Where and how to get care
  • Who to contact when you have questions or need help
  • And more!

Check out our events calendar to find and register for a session today! SCFHP offers members free transportation to our in-person orientation sessions.

SCFHP Medi-Cal members may be eligible to receive a $25 gift card for attending a Medi-Cal member orientation.

To receive a gift card for attending a Medi-Cal member orientation, you must be at least 16 years old and a current member of SCFHP Medi-Cal, or the parent/guardian/representative of an eligible SCFHP member. Other terms and conditions may apply.

This gift card is not to be used for the purchase of tobacco, alcohol, or firearms.

SCFHP DualConnect members are not eligible to receive gift cards.

Our Customer Service team is here to help

If you need help registering for an orientation session or have questions, call us toll free at:

Medi-Cal Customer Service: 1-800-260-2055 (TTY: 711), Monday through Friday, 8:30 a.m. to 5 p.m.

DualConnect Customer Service: 1-877-723-4795 (TTY: 711), 7 days a week, 8 a.m. to 8 p.m.

Santa Clara Family Health Plan DualConnect (HMO D-SNP) is an HMO D-SNP with a Medicare contract. Enrollment in Santa Clara Family Health Plan DualConnect depends on contract renewal.

Last updated 12/27/2022