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PG&E Public Safety Power Shut-Offs


PG&E Public Safety Power Shut-Offs

October 30, 2019

Due to current weather conditions and the high fire risk, PG&E is turning off power in certain regions within the Santa Clara Family Health Plan (SCFHP) service area.

Our office is not currently affected by the power shut-offs, and we want to make sure you get the care and prescriptions you need during the power outage. In an emergency, call 911.

SCFHP Customer Service Representatives can be reached during normal business hours at the following phone numbers:

Medi-Cal and Healthy Kids Customer Service
Phone: 1-800-260-2055
TTY: 711
Hours: 8:30 a.m. to 5 p.m., Monday - Friday

Cal MediConnect Customer Service
Phone: 1-877-723-4795
TTY: 711
Hours: 8 a.m. to 8 p.m., Monday – Friday

If You Need a Prescription Refilled

SCFHP has allowed pharmacies to process your refill so you can continue to have access to your prescriptions. For example:

  • Your prior authorization has expired but you need your prescription refilled.
  • You need a refill sooner than your next refill date.

You or your pharmacy can call SCFHP Customer Service for help or for more information.


If You Require Electricity for Your Medical Needs

IMPORTANT: If PG&E needs to turn off electricity in an area for safety, all customers who receive power in that area will be affected.

Most medical equipment, such as oxygen, ventilators, and machines for home dialysis, comes with a spare battery. We recommend keeping your battery fully charged in case of a power shutoff. If you need to charge your battery during a shutoff, you can go to one of the PG&E Community Resource Centers (see below).

If you require electricity for your medical needs, you may be eligible for PG&E’s Medical Baseline Program. If you are a Medical Baseline customer, your power can be shut off during a Public Safety Power Shutoff, but PG&E will provide advanced notice, giving you more time to prepare.

To learn more about the Medical Baseline program or to sign up, click here or call 1-800-743-5000.

The California Health and Human Services Agency has also established a nonemergency hotline to help medically vulnerable Californians and health and community care facilities find resources in their communities during power shutoffs.

The hotline is 1-833-284-3473.

During power shutoffs or potential power shutoffs, hotline assistance will be available 9 a.m. -9 p.m.

Assistance is available in many languages. 711 Telecommunications Relay Services (TRS) are available for individuals with hearing or speech related disabilities. You can find more information on 711 TRS here: https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service.


Community Resource Centers

PG&E has opened Community Resource Centers in multiple locations in counties affected by the Public Safety Power Shut-Offs. These Centers will remain open during daylight hours, and will provide restrooms, bottled water, charging for electronic devices, and air conditioning.

Click here for a list of Community Resource Center locations.

For more details on the shut-off and the affected areas, visit the PG&E website. To sign up to receive email notifications from the California Governor’s Office of Emergency Services, go to the Office of Emergency Services News website.