Santa Clara Family Health Plan enrolled its first member in February, 1997. We continue to strive each day to provide consistently high quality health care to the people of Santa Clara County.
Below is a timeline highlighting some of our accomplishments over the years --
1993: The California Department of Health Services releases its final draft of Expanding Medi-Cal Managed Care: Reforming the Health Systems; Protecting Vulnerable Populations. It announces plans to shift most Medi-Cal recipients from fee-for-service to managed care health insurance programs and establishes the Two Plan Model. Medi-Cal recipients would be able to choose between two health plans: a commercial plan and a not-for-profit (community-based) plan. The plan also outlines the goals and objectives of the Medi-Cal Two Plan Model:
- Expand choices of doctors and medical providers
- Improve access to preventive and primary care services
- Ensure quality of care
- Preserve the health care safety net
1995: The Santa Clara County Board of Supervisors establishes the Santa Clara County Health Authority. This new public agency, distinct from the County, is given the mission to develop a community-based health plan –– Santa Clara Family Health Plan –– to provide coverage to Medi-Cal Managed Care recipients.
1996: Santa Clara County Health Authority is licensed by the State of California as a Knox-Keene health plan.
1997: Santa Clara Family Health Plan (SCFHP) begins operations, with enrollment reaching 30,000 in the first year.
1998: SCFHP launches the Healthy Families Program, for uninsured children in working families who do not qualify for Medi-Cal.
1998: SCFHP receives the Leadership Award from Local Health Plans of California.
1999: SCFHP receives the SmithKline Beecham Health Partnership Award in recognition of the health plan’s success in improving access to quality health care for low-income families.
2000: SCFHP establishes the Santa Clara Family Health Foundation to raise funds for such programs and projects as the Children’s Health Initiative and Healthy Kids Program.
2001: In partnership with community leaders, SCFHP helps create the country’s first Children’s Health Initiative, a county-wide community outreach to identify uninsured children and enroll them into subsidized health coverage, and launches the Healthy Kids Program to provide health coverage for children from low-income families who do not qualify for Medi-Cal or the Healthy Families Program.
2001: SCFHP receives the South Bay AFL-CIO Labor Council COPE Award, and recognition for “Innovations in Health Care,” from Advanced Business Leadership.
2003: SCFHP receives NHMA Award from the National Hispanic Medical Association.
2004: SCFHP receives the Ellis Bonner Community Leadership Award from the American Association of Health Plans.
2007: SCFHP launches Healthy Generations, a Medicare Advantage Special Needs plan.
2007: Mathematica Policy Research, Inc. issues the results of a four-year evaluation of the Healthy Kids Program, showing significant positive impact on children’s health, school attendance, and parents’ well-being due to their children having health coverage.
2007: SCFHP total membership grows to over 100,000.
2010: In partnership with community leaders, SCFHP launches Healthy Workers, a Santa Clara County pilot program to make affordable health coverage available for small businesses with lower wage employees.
2011: SCFHP welcomes more seniors and persons with disabilities, as those with Medi-Cal are now required to enroll in managed care.
2012: SCFHP is selected to participate in California's Coordinated Care Initiative.
2012: Santa Clara County residents approve Measure A, providing funding for the Healthy Kids Program.
2013: SCFHP total membership crosses 150,000.
2013: Santa Clara Family Health Foundation becomes an independent organization.
2014: SCFHP welcomes adults enrolled in Valley Care, Santa Clara County's Low Income Health Plan (LIHP), as LIHP members transition to Medi-Cal as part of Medi-Cal Expansion.
2014: SCFHP incorporates long-term services and supports into its Medi-Cal managed care plan as part of California’s Coordinated Care Initiative.
2014: SCFHP earns certification from Benchmark Portal as a Center of Excellence, one of the most prestigious awards in customer service and support industry.
2015: SCFHP launches Cal MediConnect, a part of California’s Coordinated Care Initiative, to better serve people in Santa Clara County who are eligible for both Medicare and Medi-Cal.
2015: SCFHP is named by Benchmark Portal as one of the top 50 small call centers in North America.
2015: SCFHP total membership grows to over 250,000 members.
2015: SCFHP receives the California Department of Health Care Services 2015 Outstanding Performance Award for achievements in the improvement of health care quality and population health.
2016: SCFHP expands Medi-Cal coverage to children regardless of their immigration status.
2017: SCFHP celebrates its 20th anniversary on February 1, 2017. The health plan enrolled its first Medi-Cal members on February 1, 1997. Read our anniversary report.
2017: SCFHP receives the 2017 award for Greatest Improvement in Quality Strategy Focus Areas from the California Department of Health Care Services (DHCS).
2017: SCFHP is awarded an Accreditation status of “Interim” for its Cal MediConnect line of business by the National Committee for Quality Assurance (NCQA).