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Santa Clara County - Severe Winter Storms Information

Member news | Wednesday, January 18, 2023

Helpful information for declared emergencies (flooding, power outage, wildfires, or other emergencies).

Are you currently affected by flooding or power outages from recent severe weather? Here is some information you can use right now to help keep you and your family safe.

SCFHP Customer Service & Nurse Advice Line

Santa Clara Family Health Plan (SCFHP) Customer Service Representatives can still be reached during normal business hours at the following phone numbers:

Medi-Cal Customer Service
Phone: 1-800-260-2055
TTY: 711
Hours: 8:30 a.m. to 5 p.m., Monday – Friday

DualConnect Customer Service
Phone: 1-877-723-4795
TTY: 711
Hours: 8 a.m. to 8 p.m., 7 days a week

In addition, SCFHP Nurse Advice Line is here to help 24 hours a day, 7 days a week. The Nurse Advice Line can help you with:

  • Instructions on self-care at home
  • What to do if you need care and a healthcare provider’s office is closed
  • Advice on whether you should get medical care
  • How and where to get care
  • Referral to telehealth providers

You can call the Nurse Advice Line to speak to a qualified health professional day or night.

Be prepared to answer a few questions and give as much detail as you can.

This service is offered at no cost for Santa Clara Family Health Plan members.

If you need a prescription refilled

For DualConnect members, SCFHP has allowed pharmacies to help process your refill so you can continue to have access to your prescriptions. For example:

  • Your prior authorization has expired but you need your prescription refilled.
  • You need a refill sooner than your next refill date.

You or your pharmacy can call SCFHP Customer Service for help or for more information.

Medi-Cal members will need to contact Medi-Cal Rx at 1-800-977-2273 (TTY: 711) or visit their website at

Emergency Food & Shelter

Those who have CalFresh benefits and lost food due to power outages can get reimbursed for wasted food. You only have 10 days after the food loss occurred to make the claim with their county case manager.

To reach your local county office for questions about your case, visit the following page:

For emergency shelter, contact the County of Santa Clara’s Here 4 You Hotline at (408) 385-2400. In addition, the county is currently operating two emergency shelters, which are open 24 hours a day. They are:

  • Camden Community Center
    3369 Union Ave
    San Jose, CA 95121
  • Gilroy Armory
    8490 Wren Ave
    Gilroy, CA 95020

You can also call United Way Bay Area at 211 for critical information about evacuation routes, food, and shelter as well as resources during recovery.

For more information about being prepared in case of a flood emergency, visit the County of Santa Clara Office of Emergency Management by clicking here.

If you require electricity for your medical needs

In extreme weather conditions, you may experience unplanned power outages. Most medical equipment, such as oxygen, ventilators, and machines for home dialysis, comes with a spare battery. We recommend keeping your battery fully charged in case of a power outage. If you need to charge your battery during a shutoff, you can go to one of the PG&E Community Resource Centers.

If you require electricity for your medical needs, you may be eligible for PG&E’s Medical Baseline Program. To learn more about the Medical Baseline program or to sign up, click here or call 1-800-743-5000.