May 20 Letters to the Editor, The Mercury News – Santa Clara Family Health Plan (SCFHP) is our county's local, public not-for-profit health plan, providing Medi-Cal coverage for residents. Access to primary care is essential to the health of our members. SCFHP works diligently to strengthen and retain our network of dedicated providers, and to ensure that members are connected to a primary care physician (PCP) for their care. New members select a PCP or have one assigned immediately upon enrollment, and can change their PCP at any time.
For many members, physicians at community clinics offer a convenient, culturally appropriate medical home for their routine care. This connection to a PCP contributes to SCFHP members' relatively low rate of ER utilization, ranking in the bottom 10th percentile for Medicaid members nationwide (per standardized NCQA HEDIS methodology). In partnership with hundreds of PCPs who work with us, SCFHP is committed to ensuring our members receive high quality, comprehensive health care.