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1-800-260-2055

PG&E Public Safety Power Shut-Offs

Member news | Wednesday, October 30, 2019

Due to current weather conditions and the high fire risk, PG&E is turning off power in certain regions within the Santa Clara Family Health Plan (SCFHP) service area.

Our office is not currently affected by the power shut-offs, and we want to make sure you get the care and prescriptions you need during the power outage. In an emergency, call 911.

SCFHP Customer Service Representatives can be reached during normal business hours at the following phone numbers:

Medi-Cal and Healthy Kids Customer Service
Phone: 1-800-260-2055
TTY: 711
Hours: 8:30 a.m. to 5 p.m., Monday - Friday

Cal MediConnect Customer Service
Phone: 1-877-723-4795
TTY: 711
Hours: 8 a.m. to 8 p.m., Monday – Friday

If You Need a Prescription Refilled

SCFHP has allowed pharmacies to process your refill so you can continue to have access to your prescriptions. For example:

  • Your prior authorization has expired but you need your prescription refilled.
  • You need a refill sooner than your next refill date.

You or your pharmacy can call SCFHP Customer Service for help or for more information.