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Flood Relief Information

Member news | Thursday, March 2, 2017

If you or someone you know has been affected by the recent flood in San Jose, below are a few community resources we've gathered.

Food Assistance

If you receive CalFresh assistance and lost food purchased with your EBT card, you may be eligible for a CalFresh Benefit Replacement. You must live in the following zip codes:

  • 95112
  • 95116
  • 95122
  • 95133

Contact your caseworker or visit a district office to apply for a waiver to receive the CalFresh Benefit Replacement. You may receive up to your full February CalFresh allowance.

Call 1-877-962-3633 or visit a Social Services location below:

  • AAC & BSC Offices, 1867 Senter Road, San Jose, CA
  • CBS Office 1870 & 1877 Senter Road, San Jose, CA
  • GA Office, 1919 Senter Road, San Jose, CA
  • MBA Office, 650 S. Bascom Avenue, San Jose, CA
  • North County Office,1130 W. Middlefield Road, Mountain View, CA
  • South County Office, 379 Tomkins Court, Gilroy, CA

Medication Replacement

If your medication was exposed to flood water, it has been contaminated and should not be used. Below are a list of pharmacies where you may be able to receive a one-time fill.

Better Health Pharmacy

725 E Santa Clara St #202 (2nd floor)
San Jose, CA 95112
Phone: 1-408-794-0564
Hours of operation: Tuesday-Friday, 10:30 a.m. to 7 p.m., Saturday, 8:30 a.m. to 5 p.m.

VHC Downtown Pharmacy

777 E Santa Clara St
San Jose, CA 95113
Phone: 1-408-977-4500
Hours of operation: Open daily (7 days a week), 9 a.m. to 10 p.m.

Download the flyer for information.

Local Assistance

Visit for up-to-date information on local assistance centers offering resources to residents and businesses affected by the flooding.

Transportation and Vehicle Information

Ride-sharing app Lyft is offering two free rides to flood victims who need to go to work, get their medications, or take care of critical needs. Here is how you can use it:

  1. Download the Lyft app.
  2. Enter code: SJCHELPNEW for new members
  3. Enter code: SJCHELP for current members

If your vehicle was damaged in the flood, please call the San José Police Department's Auto Desk at 1-408-277-4263.

If your vehicle was towed during the flood, follow these steps to collect your vehicle free of charge:

  1. Visit the San Jose Police Department Auto Desk (201 West Mission Street, San Jose) or call at 1-408-277-4263.
  2. Provide the vehicle's license plate number and the registered owner's identification.
  3. The Auto Desk will run the license plate number to determine where the vehicle was towed to: Alongi Tow, Century Tow, or Matos Tow.
  4. Owner can call the specific tow company for release of their vehicle.

Returning Home After a Natural Disaster

Here are three checklists of tips and suggestions from the American Red Cross on what to do to after a flood. There is a checklist for before you return home, how to do a first inspection of damage, and more information on how to clean your home.

Download the flyer in your preferred language below:

Be sure to throw away any food that may have touched flood water. Learn how to keep your food safe before, during, and after emergencies with this helpful infographic from the City of San José:

How to Help Others Affected

If your community has experienced a flood or any disaster, you can register on to let your family and friends know about your welfare. For more information, visit the website or call 1-866-438-4636 (1-866-GET-INFO).

Would you like to support San Jose flood victims? Make a donation to any of the organizations below: