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Do you have patients that would benefit from case management services?

Provider news | Wednesday, May 6, 2020

Refer them directly to our Case Management team using the Case Management Referral Form. The form and instructions for submission are available on our website.
The SCFHP multidisciplinary Case Management team consists of RNs, LCSWs, and other trained health care specialists that work in collaboration with PCPs and specialists. The case manager or case coordinator helps your patient manage their medical, mental health, and/or psychosocial needs, and coordinate their services.

The team reviews all new case management referrals to determine the appropriate level of intervention. Depending on whether the patient is an SCFHP Cal MediConnect or Medi-Cal member, a mandated health risk assessment (HRA) is completed. An Individual Care Plan (ICP), including prioritized goals and interventions, is developed for the patient upon successful completion of the HRA.

SCFHP values your involvement in developing care plans. The Case Management team will fax completed ICPs to the assigned primary care provider (PCP) for input on the care plan. Changes to the ICP can be shared with the patient’s SCFHP case manager by faxing to 1-408-874-1432. PCPs are also invited to Interdisciplinary Care Team (ICT) meetings for their patients for more complex care management needs.

The Case Management team looks forward to working with you to serve your patients’ case management needs.

Have questions? Contact SCFHP Case Management at 1-877-590-8999 or, Monday through Friday, 8:30 a.m. to 5 p.m.

Read more news in the May issue of Provider e-News