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COVID-19 resources

Provider news | Wednesday, May 6, 2020

Our Provider Services team is ready to answer your questions Monday through Friday from 8:30 a.m. to 5 p.m. at 1-408-874-1788. Don’t have time to wait on the line or want help outside of our business hours? We have self-service tools that are available to you 24/7.

Provider Link
Visit to download your member roster, check authorizations and claims status, and check member eligibility.

Interactive Voice Response (IVR)
Call our IVR line at 1-408-874-1473 to verify member eligibility, check claims status based on your TIN, and request confirmation of eligibility verification or claim(s) processed.

Resources on our website
Coronavirus - Important information for SCFHP providers
Provider memos

Resources from the County
Santa Clara County provides the latest information on their website, available to all healthcare providers. Find important updates, the COVID-19 case report form, information about PPE, and much more.

Thank you for continuing to serve SCFHP members and Santa Clara County residents.

Read more news in the May issue of Provider e-News