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Coronavirus - Important information to know

Member news | Monday, April 5, 2021

Find test sites near you Vaccination information

Find the latest COVID-19 information and resources in English, Español, Tiếng Việt, 中文, and Tagalog from the County of Santa Clara.

Protect yourself and your family

Wash your hands

  • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • It’s especially important to wash:
    • Before eating or preparing food
    • Before touching your face
    • After using the restroom
    • After leaving a public place
    • After blowing your nose, coughing, or sneezing
    • After handling your mask
    • After changing a diaper
    • After caring for someone sick
    • After touching animals or pets
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Social distance

Social distancing, also called “physical distancing,” means keeping a safe space between yourself and other people who are not from your household.

To practice social or physical distancing, stay at least 6 feet (about 2 arm lengths) from other people who are not from your household in both indoor and outdoor spaces.

SCFHP and other community organizations are working to support Santa Clara residents in their efforts to stay at home. Scroll down to learn about how you can avoid going to the pharmacy and get food delivered to you if you qualify.

Wear a mask

CDC recommends that people wear a mask to cover their nose and mouth in public. This is to protect yourself and the people around you. Even if you are not showing symptoms you should wear a mask.

A mask should be worn whenever you are out in the community, especially in situations where you may be near people. These settings include grocery stores and pharmacies. These face coverings are not a substitute for social distancing.

Effective February 2, 2021, masks are required on planes, buses, trains, and other forms of public transportation traveling into, within, or out of the United States and in U.S. transportation hubs such as airports and stations.

Visit the CDC website for Your Guide to Masks.

When it's your turn, get vaccinated

Information changes quickly. We put together updates to keep you informed on the latest COVID-19 vaccine news, including eligibility info and scheduling contacts in Santa Clara County.

Go to to read the latest.

Do you have COVID-19?

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has been tested, has a confirmed COVID-19 diagnosis, or if you live in or have been to an area where the virus has spread.

You may also call the SCFHP Nurse Advice Line to speak to a nurse about what to do.

  • Medi-Cal members, call 1-877-509-0294 24 hours a day, 7 days a week.
  • Cal MediConnect members, call 1-844-803-6962 24 hours a day, 7 days a week.

This service is offered at no cost for Santa Clara Family Health Plan members. The nurse will talk to you over the phone, ask you questions about your symptoms, and will help you figure out:

  • If you need to go to urgent care
  • If you can wait to see your doctor in 24 hours, 3 days, or longer
  • How to take care of your symptoms at home

If you have COVID-19 symptoms, the advice nurse can provide information on what to do if you have been exposed to COVID-19, where to get details about testing, and how to use the CDC symptom tracker.

COVID-19 testing

Should you get tested?

Talk to your primary care provider if you want to be tested.

It’s always best to work with your regular doctor to determine the kind of care you need—just as you would with any other health care concern. Unless you have specific symptoms, exposures or risk factors, you may not need to be tested. Your primary care provider can talk with you and help decide if you need to be tested.

Where can you get tested?

  • Get tested with your regular doctor.
  • Or visit to find local testing sites near you.

There is no cost to SCFHP members for medically necessary screening and testing for COVID-19.

Additional resources

Get help with mental health

Download this tip sheet for taking care of your behavioral health during the coronavirus outbreak. Published by the Substance Abuse and Mental Health Services Administration (SAMHSA).

CalHOPE also provides information and resources on managing stress related to COVID-19 and reducing the impact of stress on your physical and mental health. Call the CalHOPE Warm Line 1-833-317-4673 to talk to someone and connect to resources.

If you, or someone you care about, are feeling overwhelmed with emotions such as sadness, depression, or anxiety, call Santa Clara County Behavioral Health Services Call Center at 1-800-704-0900. If you’re struggling with substance use problems, call Substance Use Services Call Center (formerly Gateway Call Center) at 1-800-488-9919.

If you feel like you want to harm yourself or others, call 911.

Get COVID-19 grief support

Having support from others is important for healing from loss. County of Santa Clara Behavioral Health Services is partnering with the Bill Wilson Center and other community organizations to provide the following support services to help you cope with grief:

If you, or someone you care about, have lost a loved one as a result of the COVID-19 pandemic, contact the Behavioral Health Services Department Grief Response Team (COVID-19 specific) at 1-408-243-0222 or visit County of Santa Clara Behavioral Health Services website. You also can click here to find doctors and specialists in our network for behavioral health services.

Get your prescriptions delivered to your home

Avoid going to the Pharmacy

You can get a 90-day supply of most prescription maintenance medications mailed to you through MedImpact Direct. Talk to your doctor about getting a 90-day supply. Cal MediConnect members pay the same co-pay as a 30-day supply to get a 90-day supply. To find out more about our mail order services, visit or call 1-855-873-8739 (TTY: 711).

Just got your 30-day supply filled?

You can still get a 90-day supply of most prescription maintenance medications mailed to you through MedImpact Direct. You'll need to have a valid prescription on file and your doctor must say it's okay for you to refill early.

Get connected to food

Meals on Wheels Senior Nutrition Program is offering meals to go and take out at most locations. Meals on Wheels is also continuing to provide delivery of meals. Learn more by calling the Meals on Wheels program at 1-408-350-3246.

Second Harvest of Silicon Valley is accepting applications for CalFresh over the phone and online. Call the food connection hotline at 1-800-984-3663 to see if you qualify or visit their website.

Get unemployment support

The Employment Development Department (EDD) of California is encouraging individuals with DACA and other employment authorizations who are affected by COVID-19 layoffs to apply for unemployment benefits. Workers do not have to be sick to qualify. Individuals who were laid off or have had hours reduced due to COVID-19 restrictions can also apply.

OnwardCA is also helping to connect you to essential life services like money, groceries, or childcare. The organization provides assistance with returning to work as quickly as possible. Learn more and sign-up on the OnwardCA website.

Get additional support from your community

Find food assistance, help paying bills, and other free or reduced cost programs, including new programs for the COVID-19 pandemic at

First 5 Santa Clara County put together a directory of comprehensive community resources that are available to families during COVID-19 crisis. It includes food distribution sites, community health center locations, behavioral health services and much more. You can view and download the guide in English, Spanish, Vietnamese, Chinese, and Tagalog.

You can also see a list of community resources for youth, families and individuals impacted by COVID-19 at the Santa Clara County website. Many services are available to all members of our community, regardless of ability to pay or immigration status.

Frequently asked questions

Will I have to pay for COVID-19 testing or vaccines?

No. There is no cost to SCFHP members for screening, testing, or vaccinations for COVID-19.

The pharmacy is out of my medication. What do I do?

Our mail order pharmacy, MedImpact Direct, may have your medication in stock. They can help transfer your prescription. You can get a 90-day supply of most prescription maintenance medications mailed to you through MedImpact Direct. Visit or call 1-855-873-8739 (TTY: 711).

If you need help, contact us.

I am quarantined. How do I get my medication? What if I run out?

Contact your pharmacy or log in to MedImpact Direct to see if you can get your prescription mailed to you. Visit or call 1-855-873-8739 (TTY: 711).

SCFHP has temporarily removed certain restrictions for getting medications. This only applies to medications that your doctor* prescribed to you from the SCFHP formularies. To see the Medi-Cal Formulary, visit Forms & Documents. To see the Cal MediConnect List of Covered Drugs (Formulary), visit Member Materials.

*Kaiser Permanente is excluded. If you are a SCFHP member in Kaiser’s network, contact Kaiser at

I need to get to the doctor and don't have transportation. What do I do?

To support timely access to COVID-19 testing and treatment, SCFHP has temporarily lifted its requirement to provide Customer Service notice at least 3 to 5 business days prior to any COVID-19 related appointment to arrange transportation. Log in to the mySCFHP member portal to request transportation to and from your medical appointments. Or contact us for help.

Where can I get more information and updates about COVID-19?