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Coronavirus - Important information from SCFHP

Member news | Monday, March 30, 2020

There is no cost to SCFHP members for medically necessary screening and testing for COVID-19.

New update: Given the shelter-in-place order in Santa Clara County, we want you to know that SCFHP will remain open to maintain operations for our members and providers. However, most of our staff are now working from home and our lobby is closed to visitors until further notice. To speak to SCFHP Customer Service:

  • Medi-Cal members, call 1-800-260-2055 (TTY: 711) Monday through Friday, 8:30 a.m. to 5 p.m.
  • Cal MediConnect members, call 1-877-723-4795 (TTY: 711) Monday through Friday, 8 a.m. to 8 p.m.

The 2019 novel coronavirus (COVID-19) is a new respiratory virus that can spread from person-to-person. Here are the best ways to protect yourself and your family.

  1. Practice “social distancing,” staying at least six feet away from anyone not living in your same household.
  2. Practice good hygiene: Wash your hands frequently with soap and water or use hand sanitizer. Avoid touching your eyes, nose, and mouth, as these are the areas where viruses are most likely to enter your body.
  3. Don’t spread germs: Don’t cough or sneeze into your hands. Instead, use your sleeve or a tissue. Throw away the used tissue immediately and wash your hands as soon as possible.
  4. Avoid people who are sick and stay home if you’re sick: The main symptoms of coronavirus are fever, cough and/or breathing difficulties. Having these symptoms does not mean you have coronavirus. But to be safe, stay away from anyone who seems sick.

What do I do if I have symptoms of COVID-19?

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has been tested, has a confirmed COVID-19 diagnosis, or if you live in or have been to an area where the virus has spread.

You may also call the SCFHP Nurse Advice Line to speak to a nurse about what to do.

SCFHP Nurse Advice Line

Medi-Cal members, call 1-877-509-0294 24 hours a day, 7 days a week.

Cal MediConnect members, call 1-844-803-6962 24 hours a day, 7 days a week.

An advice nurse can help by phone when you’re not sure what kind of care you need. He or she will ask about your symptoms and tell you:

  • If you need to go to Urgent Care
  • If you can wait to see your doctor (within 24 hours, 3 days, or longer)
  • How to take care of your symptoms at home

The advice nurse may refer you to your primary care providers. If you have COVID-19 symptoms, the advice nurse can provide information on what to do if you have been exposed to COVID-19, where to get details about testing, and how to use the CDC symptom tracker.

This service is offered at no cost for Santa Clara Family Health Plan members.

Avoid going to the pharmacy for your prescriptions

You can get a 90-day supply of most prescription maintenance medications mailed to you through MedImpact Direct. Talk to your doctor about getting a 90-day supply. Cal MediConnect members pay the same co-pay as a 30-day supply to get a 90-day supply. To find out more about our mail order services, visit or call 1-855-873-8739 (TTY: 711).

Just got your 30-day supply filled?

You can still get a 90-day supply of most prescription maintenance medications mailed to you through MedImpact Direct. You'll need to have a valid prescription on file and your doctor must say it's okay for you to refill early.

Use the mySCFHP member portal for self-service

You can see your plan information, request transportation to and from medical appointments, view and request to change your PCP, and more. Create an account today!

You will need the information on your SCFHP member ID card to create an account.

If you have questions, contact us.

Take care of yourself

Download this tip sheet for taking care of your behavioral health during the coronavirus outbreak. Published by the Substance Abuse and Mental Health Services Administration (SAMHSA).

If you, or someone you care about, are feeling overwhelmed with emotions such as sadness, depression, or anxiety, call SAMHSA’s Disaster Distress Helpline: 1-800-985-5990 (TTY: 1-800-846-8517) or text TalkWithUs to 66746.

If you feel like you want to harm yourself or others, call 911.

Frequently asked questions

Will I have to pay for COVID-19 testing?

No. There is no cost to SCFHP members for screening and testing for COVID-19.

The pharmacy is out of my medication. What do I do?

Our mail order pharmacy, MedImpact Direct, may have your medication in stock. They can help transfer your prescription. You can get a 90-day supply of most prescription maintenance medications mailed to you through MedImpact Direct. Visit or call 1-855-873-8739 (TTY: 711).

If you need help, contact us.

I am quarantined. How do I get my medication? What if I run out?

Contact your pharmacy or log in to MedImpact Direct to see if you can get your prescription mailed to you. Visit or call 1-855-873-8739 (TTY: 711).

SCFHP has temporarily removed its restrictions for getting medications until March 31, 2020. This only applies to medications that your doctor* prescribed to you from the SCFHP formularies. To see the Medi-Cal Formulary, visit Forms & Documents. To see the Cal MediConnect List of Covered Drugs (Formulary), visit Member Materials.

*Kaiser Permanente is excluded. If you are a SCFHP member in Kaiser’s network, contact Kaiser at

I need to get to the doctor and don’t have transportation. What do I do?

Log in to the mySCFHP member portal to request transportation to and from your medical appointments. Or contact us for help.

Where can I get more information and updates about COVID-19?