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Coronavirus - How to keep you and your family safe

Member news | Monday, February 10, 2020

The 2019 Novel Coronavirus (2019-nCoV) is a new respiratory virus that can spread from person-to-person. While the illness started in China, people with the virus have been confirmed in several countries including the United States. It can be fatal, but only about 2% of people infected around the world have died. There still is currently no vaccine, but there are ways to protect yourself and your family.

  • Avoid people who are sick and stay home if you’re sick: The main symptoms of Coronavirus are fever, cough and/or breathing difficulties. Having these symptoms does not mean you have Coronavirus. But to be safe, stay at least three feet away from anyone who seems sick.
  • Practice good hygiene: Wash your hands frequently with soap and water or use hand sanitizer. Avoid touching your eyes, nose, and mouth, as these are the areas where viruses are most likely to enter your body.
  • Don’t spread germs: Don’t cough or sneeze into your hands. Instead, use your sleeve or a tissue. Throw away the used tissue immediately and wash your hands as soon as possible.

To learn more about the Coronavirus, read the FAQs from the Centers for Disease Control.

Get updates from Santa Clara County Public Health Department.

SCFHP Nurse Advice Line

Medi-Cal members, call 1-877-509-0294 24 hours a day, 7 days a week.

Cal MediConnect members, call 1-844-803-6962 24 hours a day, 7 days a week.

A qualified health professional will give you medical advice when you’re not sure what kind of care you need. He or she will ask about your symptoms and tell you:

  • If you need to go to Urgent Care
  • If you can wait to see your doctor (within 24 hours, 3 days, or longer)
  • How to take care of your symptoms at home

This service is offered at no cost for Santa Clara Family Health Plan members.