In October 2019, SCFHP introduced a new Interactive Voice Response system (IVR) to provide you with a better call experience.
The new IVR can be reached by dialing 1-408-874-1473. When you call, you will be asked to provide your Tax Identification Number (TIN). Then, you can:
- Verify member eligibility and PCP assignment via fax
- Check the status of claims processed by SCFHP based on your TIN
- Request a list of claim(s) processed by SCFHP in the last 6 months via fax
Try it today! And remember, this information is also available via Provider Link at providerportal.scfhp.com.