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Call Center Reminder: New Interactive Voice Response

Provider news | Thursday, February 6, 2020

In October 2019, SCFHP introduced a new Interactive Voice Response system (IVR) to provide you with a better call experience.

The new IVR can be reached by dialing 1-408-874-1473. When you call, you will be asked to provide your Tax Identification Number (TIN). Then, you can:

  • Verify member eligibility and PCP assignment via fax
  • Check the status of claims processed by SCFHP based on your TIN
  • Request a list of claim(s) processed by SCFHP in the last 6 months via fax

Try it today! And remember, this information is also available via Provider Link at

Read more news in the February issue of Provider e-News