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Enhanced Care Management

Santa Clara Family Health Plan (SCFHP) offers new Medi-Cal benefit called Enhanced Care Management (ECM). ECM provides extra services at no cost to Medi-Cal members who qualify under one of the ECM Populations of Focus.

ECM offers SCFHP members:

Assessment & Care Management Care Coordination Health Promotion
Develop and update a Health Action Plan (HAP) to guide services and care Coordinate care across ALL providers Educate members about and support them in adopting healthy behaviors
Transitional Care Member and Family Support Referrals to Community and Social Support Services
Facilitate care transitions between the hospital, nursing homes, other treatment facilities, and home Support the self-management and decision making efforts of members and their family and/or support team Connect members to community and social services, as needed

ECM Providers and Lead Care Manager

SCFHP identifies members who are eligible for ECM and assigns them to ECM providers. ECM providers conduct outreach to assigned SCFHP members, engage them into enrolling into ECM, and deliver ECM services.

The Lead Care Manager oversees the delivery of ECM services and can help SCFHP members:

  • Enroll in ECM
  • Find doctors and schedule appointments
  • Better understand their prescription drugs
  • Set up transportation to doctor visits
  • Receive follow-up services after a member leaves the hospital
  • Find and apply for food benefits and housing
  • Connect to other community programs and services

Implementation timeline

SCFHP will follow the following DHCS guidelines and implementation timelines for the Populations of Focus:

Effective January 1, 2022:

  • Members enrolled in Health Homes Program (HHP) and Whole Person Care (WPC) will transition to ECM
  • Population of Focus #1: Individuals and families experiencing homelessness;
  • Population of Focus #2: High Utilizer Adults; and
  • Population of Focus # 3: Adults with SMI/SUD.

Starting January 1, 2023:

  • Population of Focus #4: Members eligible for Long Term Care (LTC) and at risk of institutionalization; and
  • Population of Focus #5: Nursing home residents transitioning to the community.

Starting July 1, 2023:

  • Population of Focus #6: Individuals transitioning from incarceration (adults and children/youth); and
  • Population of Focus #7: All other children and youth populations

How do eligible Medi-Cal members access ECM?

  • Most eligible members will be contacted about ECM. SCFHP will identify members who are eligible for ECM and those members will receive a notice from SCFHP about their eligibility. SCFHP will also share the Member Information File (MIF) with contracted ECM providers so they can do their own outreach to the members.
  • A provider submits a referral form for eligible members. Providers can submit a referral form to SCFHP for enrollment in ECM if a member is not on the MIF or have not been contacted about enrollment. This may be necessary if the individual is newly enrolled in Medi-Cal.
  • A member asks to join. Individuals can contact SCFHP Customer Service at
    1-800-260-2055 (TTY: 711) and ask if they qualify for ECM.