Don’t lose your Medi-Cal coverage.
Your Medi-Cal coverage needs to be renewed each year to keep your benefits. During the COVID-19 pandemic, your Medi-Cal was renewed automatically — even if you had changes in your household.
As of April 1, 2023, you may be at risk of losing coverage if you do not complete your renewal.
Here’s what you can do to keep your coverage:
- Update personal information. Make sure your address, phone number, and email address are up to date. You can log into your account on BenefitsCal to update your information or call 1-408-758-3600. The county will use this information to communicate with you.
- Sign up for updates. You can receive updates through email and text by:
- Visiting KeepMediCalCoverage.org to get general updates about what is happening with Medi-Cal renewals.
- Creating or checking your BenefitsCal or Covered California account for alerts about your Medi-Cal case. You may be able to submit renewals or requested information online.
- Look for a notice in the mail. You will receive a yellow envelope in the mail with your renewal notice from Santa Clara County. The letter will tell you if your Medi-Cal coverage was renewed automatically or if your county needs more information to renew your Medi-Cal.
- Complete your renewal form (if you get one). You may submit your information by mail, phone, in person, or online to help avoid a gap in your Medi-Cal coverage.
- By Mail: Santa Clara County Social Services Agency Benefit Assistance Center
1867 Senter Road
San Jose, CA 95112
- By Mail: Santa Clara County Social Services Agency Benefit Assistance Center
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- By Phone: You can find your County Worker's contact information of the top right corner of the last County Notice of Action (NOA) you received in the mail. If you cannot find your County Worker’s contact information, call: 408-758-3600.
- In Person: Document drop boxes are located outside at all these locations:
Benefit Assistance Center
1867 Senter Road
San Jose, CA 95112
Continuing Benefit Services
1877 Senter Road
San Jose, CA 95112
General Assistance Services
1919 Senter Road
San Jose, CA 95112
Employment Services
1879 & 1919 Senter Road
San Jose, CA 95112
North County Office
1330 W. Middlefield Road
Mountain View, CA 94043
South County Office
379 Tomkins Court
Gilroy, CA 95002
The County started sending out notices to individuals April 1, 2023. If you have questions or need help, you can request a call back from the County office here.
FAQs
You may soon need to take steps to find out if you still qualify for Medi-Cal. Counties will mail you a letter about your Medi-Cal eligibility. You may need to complete a renewal form. Make sure your current contact information is updated with your local county office, if it has changed.
The local county office will only ask you for more information if they need it to renew your Medi-Cal. If you receive a renewal packet or a letter asking for more information, you may submit the information by mail, phone, in person, or online.
You will get a letter in the mail. The letter will tell you if your Medi-Cal coverage was renewed automatically or if your county needs more information to renew your Medi-Cal. If you receive a renewal packet in a yellow envelope or a letter asking for more information, you may submit the information by mail, phone, in person, or online.
Counties will mail you a letter about your Medi-Cal eligibility. You may need to complete a renewal form. The letter from your county should arrive around the same time as when you have received similar letters in past years. For example, if your Medi-Cal renewal was due in April in past years, you should watch for a letter from your county in the two months before April.
If you moved recently, or if any of your contact information, like your phone number or email address, has changed, report your changes to your local county office to make sure you get important information about your Medi-Cal coverage. If you got a new job or your income has changed, be prepared to provide verifications. Check your mail – Counties will mail you a letter about your Medi-Cal eligibility. You may need to complete a renewal form. If you're sent a renewal form, submit your information by mail, phone, in-person, or online, so you don't lose your coverage. Create or check your online account — Covered California or BenefitsCal to sign up to get text or email alerts about your case. You may submit renewals or requested information online.
If you get SSI, do not have a U.S. mailing address, and are unable to change your address online, you can report your change by:
- Calling 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8 a.m. – 7 p.m.
- Contacting your local Social Security office via their online locator.
If you get SSI, Social Security will process your Medi-Cal renewal. If you have questions, call 1-800-772-1213, or contact your local Social Security office.
If you no longer qualify for Medi-Cal, you may be able to get health coverage through Covered California. Losing Medi-Cal allows you to enroll in a Covered California plan outside of the open enrollment period. The local county office will send you information about how to sign up.