Quality Improvement Program

The quality of your healthcare services is important to us, and that’s why Santa Clara Family Health Plan (SCFHP) has a strong Quality Improvement Program. The goal of Quality Improvement is to deliver care that enables members to stay healthy, get better, manage chronic illnesses and/or disabilities, and maintain/improve their quality of life.

The quality improvement process helps to:

Keep our members healthy
Identify areas that need improvement for member care and customer service
Set priorities for review
Develop effective ways to address the areas to ensure improvement
Oversee our providers and delegates

SCFHP identifies areas that need improvement through the following methods:

Potential quality issues (PQI)
Quality improvement projects (QIP)
Facility site reviews (FSR)
Peer reviews
Provider access and availability standards

To learn more about the SCFHP’s Quality Improvement Program, read the Quality Improvement Program Description.