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Nurse Advice Line

If you or someone you love is ill or injured, it can be hard to know what kind of care is needed. Especially if your doctor's office is closed. Our Nurse Advice Line is here to help 24 hours a day, 7 days a week. The advice nurse can tell you if you can wait to see your doctor, where to go for urgent care, or connect you to a telehealth doctor. The telehealth doctor can:

  • Go through your symptoms
  • Recommend a treatment
  • Send a prescription to your nearest pharmacy

You can call the Nurse Advice Line to speak to a qualified health professional day or night.

Be prepared to answer a few questions and give as much detail as you can.

This service is offered at no cost for Santa Clara Family Health Plan members.

If you are having a medical emergency, call 911 or go to the nearest ER.

Urgent care: nights and weekends

Some medical problems may require urgent care but are not emergencies. Urgent medical problems are problems that usually need attention within 24 to 48 hours.

If you think you have an urgent medical problem or feel sick, call your primary care provider's office—even if the office is closed. Your doctor, or the on-call physician, is available 24 hours a day, 7 days a week, to help if there is an urgent medical problem and will tell you what to do.