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Spotlight in Four Questions

Quality Improvement – Health Education & Cultural and Linguistic

Quality Improvement & Health Education Team, from left: Chad Salamat, Jeanette Montoya, Ly Nguyen, Zara Ernst, Lucille Baxter, Tu Le, Ivy Douangphachanh, and Justin Diep.

Told by Lucille Baxter, Manager, Quality Improvement & Health Education

Question

In 45 words or less, describe your department

Answer

Our focus is to improve the quality and health of members. We do this by promoting positive health outcomes through prevention, management of health conditions and self-care and assisting members to modify personal health behaviors and achieve and maintain healthy lifestyles in a culturally and linguistically appropriate manner.

Question

What are the challenges facing your department?

Answer

During COVID, health education classes have been held on Zoom, instead of in-person. Attendance for SCFHP health education classes has been a challenge. This may be due to Zoom fatigue. Another challenge is members who depend on interpreters for the classes. We are exploring other options to increase attendance

Question

Describe some highlights and share some achievements.

Answer

We partner with local community organizations to offer 20+ virtual health education classes to our members. We had 600+ members attend classes in 2021. We have implemented SCFHP in-house health education classes in 2021. Our first virtual baby shower was in May 2021 and thereafter, has been conducted monthly. Our first Controlling Blood Pressure Class was in July 2021 and thereafter, has been conducted monthly.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

All written health education materials generated by the staff of Santa Clara Family Health Plan must be reviewed, field tested, and approved by Health Educators. We ensure all the materials meet readability and suitability requirements in a manner and format that is easily understood (sixth-grade reading level), and are culturally and linguistically appropriate for members.