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Inside the Plan

Vol. 1, Issue 10: January 2023

Culture Spotlight

News from Human Resources

What's happening at SCFHP

Suggestions/Questions - Employee involvement WANTED

Staying connected

Past Employee eNews

Vol. 1, Issue 9: December 2022

Happy holidays

Our collective efforts toward the health of our community mean many of us are able to gather with our friends and families again and enjoy everything the season has to offer! Through your hard work in partnership with providers and organizations, we’ve been able to rise to the challenges COVID has given us.

Thank you for the compassion you bring to our community and your dedication to serving our members. We look forward to our continued work toward Health for All to eliminate the health disparities that still impact many of our residents.


Wishing you and yours happy holidays and a wonderful New Year!

CRC Toy Drive Thank You!

Dear Santa Clara Family Health Plan staff,

We wanted to take a moment to thank everyone who either donated a gift and/or their time to our 2nd Annual Holiday Toy Giving Program at the SCFHP Blanca Alvarado Community Resource Center on December 17.

With the help of 28 staff and volunteers, over 300 gifts were distributed to children of the health plan who also got to enjoy decorating their own stockings and ornaments. We also gave out over 330 goodie bags.

We are thankful to our SCFHP staff who took the time to go shopping and pick gifts that were truly special.

Make sure to visit us on Facebook/Instagram (@scfhp.crc) for photos and video from during the event. A full recap and additional photos will be shared in the January issue of the Employee e-Newsletter.

Wishing you all a healthy and happy holidays!

-- The staff at the CRC

Have a story to tell?

What fuels your passion for the work you do at Santa Clara Family Health Plan?

  • Is there a special story or experience you’d like to share?
  • Member experience?
  • Coworker experience?

Send your thoughts to newsletter@scfhp.com and it will be included in the next Employee e-Newsletter.

We’d like to try a new e-newsletter feature … A day in the life of a

Ever walk by a co-worker and wonder what their job is at Santa Clara Family Health Plan?

Have you ever been curious about what a day as a: care coordinator, customer service representative, pharmacist, communications project manager or compliance coordinator is like?

Yes, us too.

Check out upcoming issues of the employee e-newsletter for this interesting feature.

Where were you?

By Liz Sullivan
Manager, Communications

For Thanksgiving this year, I spent four days in Manhattan, New York witnessing the Macy’s Thanksgiving Day Parade in person, while going to a musical (Phantom of the Opera), a couple of ice hockey games, and a pair of museums.

Lots of action and excitement.

It was the trip to the National September 11 Memorial & Museum in Lower Manhattan on a rainy Friday morning that touched me deeply; something I still think about.

For my generation, anyone not alive when President John F. Kennedy was assassinated in 1963, this is our “where were you” moment.

On September 11, 2001 I was working as the college athletics writer for the “Daily Local News” newspaper in West Chester, Pa, about 30 miles west of Philadelphia.

It was a Tuesday, with clear blue skies.

Normally I worked 4 pm-midnight. On this day, I was scheduled to interview West Chester University (WCU) Athletic Director Ed Matejkovic in the late morning about cutting the women’s gymnastics program; which was drawing a lot of negative reaction in the community.

By the time I arrived at his North Campus office both World Trade Center towers had already fallen, along with the attack on the Pentagon and the plane crashing in Shanksville, PA.

During the course of the 45-minute interview, the AD’s email sounded like a pinball machine in action, with a pinging sound as email after email landing in his inbox. Both of us were definitely distracted during our chat, and there was the sense that we were potentially experiencing what felt like the end of the world.

By the end of that day we, and the rest of the world, would learn the name of Michael Horricks, a 1984 WCU graduate and former quarterback on the football team, who was the co-pilot of the plane that struck the south tower; the first to fall.

This wasn’t just some random terrorist attack on foreign soil thousands of miles away. This was the United States of America under attack and it happened about 90 miles from where I called home.

For me it was even more personal as I was born in Manhattan and have a strong connection to New York City and Long Island.

Fast forward 22 years and I felt as American it was time to visit the 9/11 Memorial & Museum and pay my respects.

As stated on the museum’s website:

“The 9/11 Memorial & Museum is the country’s principal institution concerned with exploring 9/11, documenting its impact, and examining its continuing significance. Honoring those who were killed in the 2001 and 1993 attacks is at the heart of our mission.

Located at the World Trade Center in New York City, the 9/11 Memorial Museum tells the story of 9/11 through media, narratives, and a collection of monumental and authentic artifacts, presenting visitors with personal stories of loss, recovery, and hope.”

This reminder of that days, those events and the aftermath, contains more than 40,000 images, 14,000 artifacts, more than 3,500 oral recordings, and over 500 hours of video.

The museum didn’t disappoint; far from it.

I chose the self-guided audio tour and for the next almost three hours was completely immersed in the moments of that day and subsequent days after the planes struck that are preserved in time.

The events of that day changed the world forever.

I probably could have spent all day at the museum, and walking around the outdoor memorial, if it were not for a lunch date with a high school friend up town to watch World Cup soccer.

One part of the museum left its mark in my mind. (So much so I bought a poster and a magnet of its saying.)

It is a piece of art called -- “Trying to Remember the Color of the Sky on That September Morning” by artist Spencer Finch. It is easily one of the museum’s most recognizable pieces that runs prominently through the museum.

The piece is comprised of 2,983 individual watercolor squares—each representing a victim of the 2001 and 1993 attacks—and symbolizes the idea of memory.

Many people remember the beauty of the clear blue sky on the morning of 9/11.

According to the museum’s website, “but, our own perception of the color blue might not be the same as that of another person. However, just like our perception of color, our memories share a common point of reference.”

What struck me the most was the quote within the piece -- “No Day Shall Erase You From the Memory of Time” from Book IX of The Aeneid by Roman poet Virgil. Each letter was forged from recovered World Trade Center steel by New Mexico artist Tom Joyce.

WOW.

To me, this piece perfectly describes the feeling of that day, from beginning to end. It forces you to stop and contemplate the bigger picture.

What an amazing way to honor and remember the innocent victims.

My visit to the museum and the memorial made the events of September 11, 2001 even more real for me.

I highly recommend everyone visit this museum. I’m very glad I did.

News from Human Resources

457 Tax-Deferred Compensation Plan

(Participation in the 457 Plan may be elected at any time.)
Fill out the 457 enrollment form and email it to hr@scfhp.com

  • All SCFHP employees are eligible to participate in the 457 Deferred Compensation Plan, an optional savings program that allows employees to tax-defer income and invest for the future.
  • The annual contribution limit is $22,500 in 2023, up from $20,500 in 2022. Individuals above the age of 50 are also eligible for catch-up contributions. The catch-up contribution limit is $7,500, up from $6,500 in 2022
  • All funds contributed to the 457 Plan are held by Mission Square Retirement in a trust for the exclusive benefit of the contributing employees and their named beneficiaries.
  • An employee may contribute specified dollars up to the maximum amounts for a given calendar year permitted under IRS law.
  • Pre-tax contributions are deducted from each paycheck.

Don't miss out on the PTO Cash out program!

In December of each year, employees can elect to cash out a portion of their Paid Time Off (PTO) earned in the following calendar year. This program is designed to give employees flexibility in the use of their PTO benefit. Employees may cash out up to a maximum of 80 hours, providing that at least 40 hours of leave remain to cover unanticipated absences.

If you are interested in participating in this program, please submit the attached form by December 31, 2022.

For specific details on the program, please refer to the attached policy. You may also contact HR at hr@scfhp.com if you have any questions.

New Employee Referral Portal - Coming in January 2023!



Santa Clara Family Health Plan is a “Great Place to Work”

Santa Clara Family Health Plan (SCFHP) has earned the distinction of being a “Great Place to Work” as a result of a recent survey completed by staff.

The marketing department is creating graphics for our ‘email signature’ to include the Great Places to Work logo.

Please feel free to update your email signature when you receive them in the next few weeks.

We’ll also be sharing our certification status in a press release, our website and on social media channels (FB, LinkedIn, Instagram) please like and re-share our posts and we appreciate your engagement support on social media.

Thank you for everything you do to make this a great place to work!

December birthdays


Tu Le

December 1

Marisela De La Rosa
December 2

Esmeralda Vieira
December 2

Crystal Zuniga
December 2

Ana Silva
December 3

Rose Nguyen
December 4

Robin Davis
December 5

Jennilyn Hoang
December 6

Mala Sharma
December 7

Jenny Cornell
December 8

Shawn Li
December 9

Maria Venegas
December 12


Stephanie Rivera

December 12

Salvador Lopez
December 13

Jenny Arellano
December 13

Alina Lozano
December 14

Danielle Desjardin
December 14

Felisha Fernandez
December 18

Minh Nguyen
December 20

Michelle Espinoza
December 20

Derek Takamine
December 20

LaShunda Hooks
December 21

Serena Rangel
December 21

Amy Johnson
December 22

Sandra Walle
December 23

Nicole Dominguez
December 24

Oneta Sisouthone
December 25

Tanya Nguyen
December 27

Alexandra Gutierrez
December 27

Catherine Almogela-Cabagbag
December 27

Yolanda Rivera
December 27

Sergio Cruz
December 28

Moe Larsen
December 28

Cindy Nguyen
December 30

December anniversaries


Lydia Keys

1 Year

Stephanie Sit
1 Year

Ely Fernandez
1 Year

Jeanette Montoya
1 Year

Elizabeth Gonzales-Alvarez
1 Year

Ashley Kerner
1 Year

Petar Dimitrov
2 Years

Kathryn Funkhouser
2 Years

Liezle Caraang-Munoz
2 Years

Rabaab Mazhar
3 Years

Ana Silva
3 Years


Richard Zhang

4 Years

Yanjuan Yuan
4 Years

Sara Neabeack
4 Years

Abbi Samuels
4 Years

Andrea Smith
5 Years

Diane Eagle
5 Years

Juan Rivera
5 Years

Bianca Ibarra
5 Years

Aeizha Sarinas
6 Years

Linda Nguyen
6 Years

Linda Chang
6 Years

Angela Chen
6 Years

Carlos Adams
7 Years

Lily Boris
7 Years

Gloria Ramirez
8 Years

Xitlalit Hernandez
8 Years

Janet Smith
9 Years

Angelique Tran
11 Years

Stacy Renteria
16 Years

Pamela Palma
18 Years

New hires/promotions


Work anniversaries

What's happening at Santa Clara Family Health Plan

25th Anniversary – Felt Wall

It’s not too late to get your flu shot; find out how

The flu (influenza) is a serious disease and can be dangerous, especially for young children and older adults. Flu shots are covered benefit at no cost to you. Flu shots are the best way to prevent the flu and its dangers. The Centers for Disease Control and Prevention (CDC) recommends that everyone 6 months and older get the flu shot every year.

Peak flu season in the U.S. is from November to March. An updated flu shot becomes available each fall. Be sure to get your shot early to help prevent the flu for the whole season. Even a late flu shot is better than no flu shot.

According to the CDC it is safe to get your flu shot and your COVID-19 vaccine at the same time. With the flu season approaching while we are still in the middle of the COVID-19 pandemic it is important to be well protected against both.

You can get your flu shot at your doctor’s office, even if you are visiting for another reason. You can also get a flu shot at any of these pharmacies in Santa Clara County:

  • CVS Pharmacy
  • Lucky Pharmacy
  • Rite Aid
  • Safeway Pharmacy
  • Walgreens
  • Wal-Mart Pharmacy
  • Valley Health Center Pharmacies

Use this tool to find where to get a flu shot near you.

Remember to call first before visiting.

The Santa Clara Valley Medical Center is hosting flu clinics for adults and children 12 years and older, Monday through Friday. No appointment required. Visit Valley Medical Center’s 2022-2023 Flu Clinic Schedule for more details.

Kaiser members should visit kp.org/mydoctor/flu to get information on the flu shot clinic nearest you, or call Kaiser's recorded flu hotline anytime day or night at 1-800-573-5811.

Learn more about the flu from SCFHP’s Health Library. For more information about the flu vaccine, visit http://www.vaccineinformation.org/influenza/ or http://www.flu.gov.

*Always ask your doctor (or other qualified health care provider) for professional medical advice, diagnosis, or treatment. For example, talk with your doctor first before trying something new, like exercise or a change in diet.

Show us your flu vaccine photos

In an effort to promote the importance of getting a yearly flu shot, Santa Clara Family Health Plan staff are encouraged to take a selfie photo after receiving your shot.

It can be as simple as a photo showing off the band aid you received after the injection.

Photos can be sent to newsletter@scfhp.com.

QI-HE volunteer at Second Harvest Food Bank

On December 14, staff members from the Quality Improvement-Health Education Department spent the day volunteering at Second Harvest Food Bank as part of their Diversity, Equity & Inclusion (DEI) Team Building activity. The department was joined by Bianca Ibarra from Case Management.

Getting in the Christmas spirit

Showing off the finished product are, from left, front row: Lloyd Alaban and Carole Ruvalcaba. Back row, Chelsea Byom and Cristina Hernandez.

On November 25, members of our team decorated SCFHP's tree at Christmas in the Park, located in Downtown San Jose's Plaza de Cesar Chavez! Getting together with friends and family is what makes the holiday season so special.

Volunteers who are looking to make an impact needed

Employee Engagement Committee Update

Suggestion Box Highlights!

Thank you, everyone for your great suggestions!

We receive a few different types of suggestions in our Suggestion Box.

  1. Requests for general company info or updates
  2. Benefits questions
  3. Suggestions for services or process improvements

Each month we partner with HR to review all suggestions and to share EEC recommendations when applicable. If process improvements are suggested, we share the suggestion directly with the appropriate management team. Please see December’s highlighted suggestion below!


SUGGESTION - QNXT Gender Identity:
“The Gender Identity field in QNXT should be put into use. We have a number of members that are in the process of transitioning and must remind us every time they call of what their preferred name is and what their pronouns are. In addition an alert should be created for Pronouns for the same reason. We can currently make a memo but having a popup is much more useful.”

Reply: This suggestion was forwarded to IT management for review. IT confirmed that this data point is being reviewed by QI and EE for use in implementing gender identity requirements from DHCS and potentially NCQA.

Stay tuned for more suggestion box updates at our All Staff meetings, and in future issues of the Inside the Plan!

Stay tuned to the January Employee e-Newsletter for a full recap and pictures from the CRC Holiday Toy Drive. Thank you to all who participated.

Vol. 1, Issue 8: November 2022

Holiday Toy Giving Program

Still time to volunteer for

You haven’t missed your chance to volunteer or provide a gift for the 2022 Holiday Toy Giving Program being held Saturday, December 17 from 9 am-1 pm at the CRC!

There’s still time to support an estimated 300 children (0-17 years of age) who are members of SCFHP this holiday season.

We recognize that our members with young children have faced and continue to experience an overwhelming amount of economic hardship. This is an opportunity to increase our engagement with health plan members and respond to their socioeconomic needs during the holiday session.

We invite all SCFHP staff to participate by donating a toy/gift(s) valued at ~$25-30.

WE STILL HAVE GIFTS TO BE PURCHASED

Participation Survey: https://www.surveymonkey.com/r/2022CRCToyGiving

After signing up: Participating staff will receive an email with the child’s first name, identified gender, and toy/gift preference.

Where to send gift(s): Hand-deliver or ship unwrapped gifts to the CRC (408 N. Capitol Ave. San Jose, CA 95133) or HQ (to the offices of Carole Ruvalcaba or Chelsea Byom) by December 12.

Like to volunteer? Help is needed between 9 am-1 pm. If you like to support the Annual Toy Giving Program @ the CRC on December 17, please email Trinh Nguyen.

25th Anniversary templates available

As previously mentioned, SCFHP is celebrating our 25th anniversary. To join in the celebration of this milestone, we invite you to use a new set of templates that highlight our special edition logo! The templates include a Zoom background, email signature and PowerPoint slide deck and can be used until February 2023.

You can find the templates and instructions to update your signature here: http://icat/Library/Templates/25th%20Anniversary.

Please take a moment to review your email signature to ensure it is consistent with our templates. If you need to update, be sure to only use the template options as formatted in the instructions. Our email signatures are an important part of SCFHP’s branding, and should not be altered beyond the addition of your contact information.

Volunteers who are looking to make an impact needed

Our vision is Health for All and that means creating opportunities for every member of our community to be healthy. This includes the ones who are often ignored or forgotten – individuals experiencing homelessness. One of the major obstacles to helping those experiencing homelessness is understanding how widespread the problem really is. That’s one of the main reasons the Santa Clara County Continuum of Care (CoC), a regional planning body that coordinates housing and services funding to homeless families and individuals, conducts a bi-annual count called the Point-In-Time (PIT) count.

What’s exciting about this year’s count is that it will also help SCFHP work towards the Housing and Homelessness Incentive Program (HHIP) metric to earn dollars from the Department of Health Care Services (DHCS) that will be invested in the community to help those currently experiencing homelessness or those are risk of losing their housing.

The PIT count will take place on January 24th and 25th from 5am to 9am. You will be provided with training on where to go, what to do and how to stay safe. If you are interested in participating, please contact Gaya Amirthavasar, Manager, Social Determinants of Health (gamirthavasar@scfhp.com) with the subject line “PIT Count Volunteer”. It is recommended that the PIT count is completed in groups of three. If you’ve got a group in mind, please include that information in the email.

Come out and show this vulnerable population that SCFHP has not forgotten them and is committed to ensuring they are able to access the same opportunities to achieve a healthy life.

Have a story to tell?

What fuels your passion for the work you do at Santa Clara Family Health Plan?

  • Is there a special story or experience you’d like to share?
  • Member experience?
  • Coworker experience?

Send your thoughts to newsletter@scfhp.com and it will be included in the next Employee e-Newsletter.

We’d like to try a new e-newsletter feature … A day in the life of a

Ever walk by a co-worker and wonder what their job is at Santa Clara Family Health Plan?

Have you ever been curious about what a day as a: care coordinator, customer service representative, pharmacist, communications project manager or compliance coordinator is like?

Yes, us too.

Check out upcoming issues of the employee e-newsletter for this interesting feature.

What is DualConnect









News from Human Resources

November birthdays


Mike Gonzalez

November 2

Antonia Machado
November 3

Alejandro Rodriguez
November 4

Rilma Garcia
November 4

Patricia Elena Martin
November 5

Timothy West
November 7

Shivon Dutt
November 10

Anh-Thu Nguyen
November 10

Amy O'Brien
November 11

Anita Givens
November 12

Christina Ohara
November 13

Daniel Hartley
November 14


Florence Nguyen

November 14

Mayra Rodriguez
November 14

Desiree Herrera
November 14

Christopher Paige
November 15

Ely Fernandez
November 15

Kelly Davey
November 16

Florence Rios
November 17

Anna Vuong
November 17

Robert Scrase
November 19

Sophia Kong
November 20

Glenda Santiago
November 23

Stephanie Dao
November 24

Irene Walsh
November 24

Christine Tomcala
November 24

Alicia Zhao
November 24

Abbi Samuels
November 24

Teresa Ngoc Nguyen
November 25

Daniel Welch
November 26

Cheng-Han Lu
November 26

Lynette Anne Topacio
November 28

Sara Neabeack
November 29

Claudia Graciano
November 30

November anniversaries


Sue Won

1 Year

Sergio Cruz
1 Year

Iris Hernandez
1 Year

Timothy West
2 Years

Queen Anne Bangcaya
2 Years

Mike Gonzalez
2 Years

Lan Tran
2 Years


Huong Tran

3 Years

Victor Hernandez
4 Years

Laura Barrientos
5 Years

Gregory Serencsa
5 Years

Arny Tesnado
6 Years

Oneta Sisouthone
6 Years

Tammy Lin
7 Years


Arthur Shaffer

7 Years

Pamela Casem
7 Years

George Datum
7 Years

Lisa FitzPatrick
10 Years

April Pitt
20 Years

Gwen Teh
20 Years

Anna Le
22 Years

What's happening at Santa Clara Family Health Plan

Show us your flu vaccine photos

In an effort to promote the importance of getting a yearly flu shot, Santa Clara Family Health Plan staff are encouraged to take a selfie photo after receiving your shot.

It can be as simple as a photo showing off the band aid you received after the injection.

Photos can be sent to newsletter@scfhp.com.

Halloween contest winners

Congratulations again to everyone who participated in our Halloween decorating contests. It was amazing to see the creativity,

Click here for photos.

Dia de los Muertos

Día de los Muertos or Day of the Dead is a Mexican & Central American tradition embraced by Santa Clara County communities to remember and honor loved ones who have passed.

Check out the altar set up at the SCFHP Blanca Alvarado Community Resource Center to help with reflection and healing.

Getting ready to deliver training packets

Provider Network associates, from left, Jessica Jimenez, Abby Baldovinos, and Art Shaffer create swag bags to take out to our providers as they deliver annual training packets.

Leading with Action

Photographed at the luncheon were, from left to right: Thien Ly, Liz Sullivan, Christine Tomcala, Trinh Nguyen, honoree Rudy Tenes, and Magaly Fernandez

Santa Clara Family Health Plan is proud to support People Acting in Community Together (PACT) at their “Leading with Action” annual luncheon on November 4 at the Santa Clara Convention Center.

PACT works to mobilize communities to make real change. Together we can better support each other as we work toward equity and health for all.

Employee Engagement Committee Update

Suggestion Box Highlights!

Now that the Employee Engagement Committee is reviewing Suggestion Box entries, we will begin sharing submissions and recommended actions monthly. Here are some highlighted submissions for this month.


SUGGESTION - Common Location for Templates:
"It's very difficult to find templates for presentations, documents, and contracts - instead of emailing departments, it would be helpful to have a central location with current versions of these templates that staff can download and use. Right now, it takes a while to search ICAT and locate what's needed."

Reply: We currently have a folder for templates and template guidance on ICAT here: http://icat/Library/Templates. You can find templates for letterheads, PowerPoint presentations, and other branded documents. Please take a look and contact marketingmanagement@scfhp.com if you feel additional templates may be useful.


SUGGESTION - Sparkling Water:
"Can we add sparkling water to the vending machine? It used to be there!"

Reply: Request has been shared with Facilities, who will contact our vending machine company to add sparkling water back into the vending machines.

Stay tuned for more suggestion box updates at our All Staff meetings and in future issues of the Employee E-news!

Vol. 1, Issue 7: October 2022

Celebrating Health for All!

Last Saturday, October 22, amid the backdrop of East San José, Santa Clara Family Health Plan (SCFHP) celebrated its 25th Anniversary of providing affordable, quality health care to Santa Clara county residents.

Community members, leaders, volunteers, and staff joined the Health for All: Community Health Event at the SCFHP Blanca Alvarado Community Resource Center.

With over 1,000 visitors, it was a community health event to remember! We celebrated with a Zumbathon, provided free health screenings, hosted an informative resource fair, and cultural performances. Community residents met Santa Clara Family Health Plan's amazing service teams at our one-of-a-kind Health Pavilion. Special shout out to the teams who participated in the SCFHP Health Pavilion, including - Behavioral Health, Case Management, Community Engagement, Customer Service, Grievance & Appeals, Medicare Outreach, Pharmacy department/Diabetes program, and Long Term Services & Support.

Our friends at Telemundo 48 Bay Area helped spread the word and promote the community health event by broadcasting a Public Service Announcement (PSA). Click here to view it.

A special thank you to Telemundo 48 Bay Area television anchor Flavio Lacayo, who served as the event's emcee. And to the groups who performed, including - Ballet Folklórico Mexicano Fuego Nuevo, Mariachi Tapatio, The Vietnamese Lasallian Youth Troupe (VLYT), Vietnamese youth performance group Nhóm Việt Trẻ, Zumba with Rosario Aboytes and everyone who joined our resource fair to provide necessary resources to our community.

This event was special for a variety of reasons.

The welcoming ceremony with Christine Tomcala and Governing Board Chair Michele Lew was a stand-out moment. During the ceremony, Christine officially recognized and honored our 25th Anniversary and announced SCFHP's scholarship program, a $500,000 (half a million dollars) board-designated fund to provide scholarships to individuals pursuing higher education for a healthcare career in Santa Clara County. This announcement was joined by Senator Dave Cortese, Supervisor Cindy Chavez, representative from Supervisor Otto Lee’s office, Evergreen & San José City College Trustee Tony Alexander, Deputy Consul General of Mexico Rafael Bernal Cuevas, Chief Medical Official at Bay Area Community Health Dr. Harsha Ramchandani, and Deputy Director at Santa Clara County Public Health Department Rhonda McClinton Brown.

Check out photos from the event on Facebook HERE.

25th Anniversary templates available

As mentioned at the All-Staff meeting on October 13, SCFHP is celebrating our 25th anniversary. To join in the celebration of this special milestone, we invite you to use a new set of marketing templates that highlight our special edition logo! The templates include a Zoom background, email signature and PowerPoint slide deck and can be used until February 2023.

You can find the templates and instructions to update your signature here: http://icat/Library/Templates/25th%20Anniversary.

Please take a moment to review your email signature to ensure it is consistent with our templates. If you need to update, be sure to only use the template options as formatted in the instructions. Our email signatures are an important part of SCFHP’s branding, and should not be altered beyond the addition of your contact information.

Remembering Dr. Jeff Robertson

On the evening of September 13, Santa Clara Family Health Plan lost a beloved friend and colleague medical director Dr. Jeff Robertson when he perished in a one-car accident.

Prior to bringing his talents to SCFHP, where he served as Chief Medical Officer and Medical Director, Dr. Jeff worked as Chief Medical Officer for New York Life, BlueShield of Washington, and First Choice Health. His clinical practice was in the area of Family Medicine, including three years with the Peace Corps and Mother Teresa’s mission of Charity in Kathmandu, Nepal. He often shared that Mother Teresa taught him everything he needed to know about managed care – how to distribute limited resources compassionately.

Words cannot express how much Dr. Jeff will be missed by those he worked with and those he served.

To honor his memory plans are underway to install a bike rack at the San Ignacio Avenue building. When more information becomes available it will be shared with staff.

Celebrate the Life of Jeffrey Robertson, M.D.

Open House: Thursday, November 3rd, 5-9 pm

The Ranch at Silver Creek: 4601 Hill Top View Lane, San Jose, CA 95138

Please join us to celebrate the life of Jeff Robertson: doctor, cyclist, pilot, world traveler, and beloved father, brother, and partner.

Remembrances beginning at 6 pm. Dinner buffet and desserts. (Business casual attire)

Have a story to tell?

What fuels your passion for the work you do at Santa Clara Family Health Plan?

  • Is there a special story or experience you’d like to share?
  • Member experience?
  • Coworker experience?

Send your thoughts to newsletter@scfhp.com and it will be included in the next Employee e-Newsletter.

We’d like to try a new e-newsletter feature … A day in the life of a

Ever walk by a co-worker and wonder what their job is at Santa Clara Family Health Plan?

Have you ever been curious about what a day as a: care coordinator, customer service representative, pharmacist, communications project manager or compliance coordinator is like?

Yes, us too.

Check out upcoming issues of the employee e-newsletter for this interesting feature.

Department spotlight

Community Outreach

By Mike González - Director, Community Engagement

Question

In 50 words or less, describe your department.

Answer

The Community Engagement (CE) team serves as the vehicle to reach and engage health plan members and future members to advance their health and well-being. In alignment with SCFHP plan objectives, the CE team builds and maintains purposeful collaborations with community & system partners, conducts effective outreach, and provides strategic and operational oversight of the Community Resource Center.

Question

What are the challenges facing your department?

Answer

The Community Resource Center is one of SCFHP's most highly valued community engagement strategies. It is quickly becoming an East San José staple in serving residents' health and social needs. With the vision to ensure all health plan members and under-resourced communities are empowered with the knowledge, services, and resources they need to live their lives to the fullest, much goes into operating an effective Center.

During FY 22, internal leadership recognized that the CRC could play a unique role in the member journey (empowerment, care coordination, and health equity). We've learned that most members don't know they are members and are unfamiliar with their eligible service options through SCFHP. Operationally, we're working to build systems and procedures to ensure health plan members visiting the CRC are identified and connected with a Customer Service Representative (CSR) and invited to participate in Member Orientation - a 1-hour information session about SCFHP benefits and services.

Another challenge at the CRC is the creation of effective workflows and linkages to internal teams for supporting members' health and social needs, including LTSS, Case Management, and Behavioral Health. We're working diligently with cross-departmental leads to ensure we can meet the needs of our members.

In the community - we've been receiving an overwhelming amount of requests to participate in community events and school cafecitos (parent meetings) about SCFHP health plan benefits and the CRC. This response is due to our increased presence in the community over the past 12 months, which supports brand visibility and builds a rapport with members and partners and furthers to support organizational goals. This has also created a challenge because we are limited in staff resources. (ADD number of activities during the first quarter). In response, we've created an effective community outreach strategy to focus on and prioritize the top ten zip codes with the highest concentration of members in Santa Clara County.

Over 155,000 members living within our 10 top zip codes, which include East San Jose, Downtown San Jose, South San Jose, and Gilroy. Prioritizing our activities and partnership enables us to effectively and efficiently engage with members in those zip codes.

Question

Describe some highlights and share some achievements.

Answer

The Community Engagement Team is relatively new (most of the team has been at SCFHP for less than two years) and has worked diligently to learn about SCFHP (including DHCS rules & regulations) and its members, resulting in many achievements.

A significant achievement most recently is completing an extensive, year-long, community-led planning process that resulted in a community Framework for the Community Resource Center. Initially modeled from other local health plans, the CRC is unique because it is committed to advancing the health equity of members and residents while centering community voices in the operational and strategic direction of the Center. This approach truly lives up to the mission, vision, and values of SCFHP. Partnering with the community to collaboratively identify meaningful ways for SCFHP to address health and social needs, build community support, and expand access and capacity will work to undo systemic oppression that historically contributes to health disparities.

During the first quarter of FY 23, the CRC supported 2,529 visitors, which included 1,361 members. The CRC is unique in Santa Clara County and perhaps across the state, and we should all be very proud of the work we've accomplished with the community.

Another achievement was developing and implementing Member Orientations at the Community Resource Center.

Another achievement was implementing Member Orientations at the Community Resource Center. Officially launching virtually in June of 2021 and person-in at the CRC in September of 2021, Members Orientations is soon becoming a critical part of the member journey. With the goal to improve and empower members to navigate their health plan benefits. Member Orientations are 1-hour workshops informing members about SCFHP benefits, services, providers, and resources. Member Orientations are held in person at the CRC or virtually and offered in English, Spanish and Vietnamese. Medi-Cal members who participate are eligible to receive a $25 gift card.

As of September 30, 2022 760 members (737 MC and 23 CMC) have participated in Member Orientations. Most members are recruited by Community Health Workers (CHWs) or Customer Service Representatives (CSRs) at the CRC.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

Often people think Community Engagement and Outreach is easy and fun work. Yes, at times, it's fun. However, effective Community Engagement & Outreach is complex and physically and emotionally demanding work.

So, what is community engagement - It's the process of engaging and bringing people together to address critical needs and important community topics and issues impacting them or their community. Community engagement empowers the community through collaboration and by centering their voice in decision-making. Effective community engagement has proven to achieve long-term and sustainable outcomes and works to lessen the disparity gaps and improve the health and well-being experiences of under-resourced groups.

For SCFHP, the target audience for Community Engagement is our members and under-resourced communities (potential future members!); both are socioeconomically disadvantaged and have historically and continue to be marginalized. Systemic and institutional racism has purposely excluded some groups (often Indigenous or people of color) from participating in decision-making process.

System partners often say that our target population is "hard-to-reach" and difficult to engage. But instead, we must recognize the different levels of oppressive and discriminatory racial encounters (DREs) experienced by our community, making them "hardly reached" by system partners. Systemic oppression makes engaging communities difficult due to the decades of mistrust in government and systems of power and control.

Reaching and engaging the target audience requires a series of strategies and grassroots efforts (micro-level efforts) which our team refers to as the Community Engagement Strategy. This goes beyond attending health fairs or hosting them our strategy requires building relationships with residents, community organizations, and system partners. This work involves convening, being present, understanding how the community functions, and working to foster trust built over time. This work doesn't happen during the 9-5 office hours but on evenings and weekends. Often, organizations make the mistake of quickly approaching a group or organization and making an "ask," causing a transactional, one-and-done relationship that isn't impactful and always short-lived.

For the CE Team, we've created a Community Engagement Strategy by combining best practices and guiding principles. The 2021-2022 Community Planning Process for the Community Resource Center resulted in guiding principles for effective community engagement, which is how we approach the work: Stakeholder Centered, Place-based, Humble, Healing-Focused, and Rigorous - in addition and intersectional with our organizational values of being Members First, Excellent, Better Together, Integrity, Equity, Diversity & Inclusion, Culture of Caring and Accountability & Stewardship.

If you’d like to learn more about the Community Engagement Team and its Community Engagement Strategy, contact Mike Gonzalez.

News from Human Resources

October birthdays


Stephanie Tabaldo

October 1

Mai Chang
October 2

Victor Salinas
October 3

Jocelyn Ma
October 4

Alganesh Kifle
October 4

Jelaine Smith
October 5

Anh Tran
October 6

Lily Boris
October 7

John Sum
October 7

Theresa Zhang
October 7

Nancy Aguirre
October 8

Joanna Campos
October 8


Rosa Guzman

October 8

Zara-Grace Hernandez
October 8

Christine Nguyen
October 8

Harneet Kaur
October 8

Stephanie Sit
October 12

Marisa Palomino
October 13

Shayla Houston
October 14

Petar Dimitrov
October 15

Bricio Garcia
October 15

Richard Zhang
October 18

Michelle Hashemi
October 18

Kristina Arp
October 19

Arny Tesnado
October 19

Melvin Harris
October 19

Charla Bryant
October 19

Cristy Padilla
October 21

Phuong Tran
October 24

Angela Patton
October 25

Judy Carreras
October 25

Donna Garrison
October 25

Chad Salamat
October 28

Jocelyn Zepeda
October 31

October anniversaries


Caroline Tambe

1 Year

Trinh Nguyen
1 Year

Jonathan Liu
2 Year

Richard Martinez
2 Year

Anh Tran
2 Years

Tu Le
2 Years

Ivan Garcia
2 Years

Stella Karemi
2 Years

Dat Dang
3 Years

Esmeralda Vieira
3 Years


Jessica Yip

3 Years

Parina Mosley
3 Years

Laurie Nakahira
4 Years

Elizabeth Martinez
4 Years

Jessica Bautista
4 Years

Joanna Gonzalez
4 Years

Sandra Jones
4 Years

Shu-Hwei Chou
5 Years

Duyen Nguyen
5 Years

Megha Shah
5 Years

Karen Fadley
6 Years

Jieyu Li
6 Years

Antonia Machado
6 Years

Andrea Battles
6 Years

Tiffany Franke-Brauer
6 Years

Carmen Teczon
6 Years

Shawna Cagle
9 Years

Glenda Santiago
20 Years

Cheers for peers

New hires and promotions



What's happening at Santa Clara Family Health Plan

SCFHP welcomes new board members

Santa Clara Family Health Plan (SCFHP) Chief Executive Officer Christine Tomcala and SCFHP Governing Board Chair Michele Lew are pleased to welcome Jennifer Cloyd, Lisa Hernandez, and Sara Jeevanjee, to its governing board.

Cloyd is CEO of FIRST 5 of Santa Clara County. Hernandez is Health Officer, City of Berkeley: Health Housing & Comm. Serv. Public Health Division. Jeevanjee is interim medical director, Valley Homeless Healthcare Program, Santa Clara Valley Medical Center.

With the healthcare industry rapidly evolving, SCFHP benefits greatly from the innovative ideas and perspectives of this diverse group of people with backgrounds in business, finance, managed care, hospital administration, medicine, healthcare policy, and law.

Governing Board meetings are open to the public. If you are interested in attending, please visit our Meetings and Agendas page for calendars and for meeting agendas

2022 Santa Clara County Binational Health Week (BHW) Kickoff event

Santa Clara Family Health Plan (SCFHP) was proud to be among the hosts of the 2022 Santa Clara County Binational Health Week (BHW) Kickoff event at Eastridge Mall on October 1.

Residents enjoyed an interactive resource fair, free health screenings, cultural entertainment, and more.

The purpose of Binational Health Week is to raise awareness of and respond to our Latino community's unique health and social needs. We were able to promote health for all during this event thanks to the many community organizations that made this event possible.

Additional hosts included: County of Santa Clara Public Health Department, Consulado General de México en San José, Bay Area Community Health, American Heart Association Northern California, and On Lok PACE.

Check out the photo link from Facebook.

Lights, Color, Action!

By Caroline Tambe, PharmD

Diwali (or Deepawali), the five-day festival of lights, is celebrated by over a billion people worldwide of different faiths, including Hinduism, Sikhism and Jainism. It is marked by the lunar calendar so the date changes every year and falls between September and November. This year Diwali falls on October 24th (and the days surrounding it). While each culture and religion has its own origin story and way of celebration, it generally represents the start of a new year with the symbolic victory of the light of good over spiritual darkness.

During Diwali, family members and friends get together, dress up in their fanciest cultural attire, and eat specialty sweets. Special clay diwas (or diyas) are lit to banish darkness and celebrate the victory of light, and rangoli (colored powder) is fashioned into colorful patterns outside the home. Each religion has their own practice: in Hinduism the Lakshmi Puja, a prayer to the goddess of wealth, is performed in gratitude and to ask for good fortune in the coming year.

My husband grew up Hindu, and in his household Diwali was equal to (and sometimes bigger) than Christmas and Thanksgiving. I have had many opportunities to celebrate with his family and friends and learn about the tradition. Now, I have enjoyed watching my daughter dress up in Indian outfits, eat the traditional sweets (like pedha, jalebi, and gulab jamun), and try her hand at her own rangoli patterns.

If you celebrate Diwali, we hope that you have the sweetest of mithai (sweets/desserts). And if you don't, take this as an opportunity for self-care and have a small sweet yourself! We hope that you are having a good time this holiday season, get some time to spend with your loved ones, and Happy Diwali!

Luncheon for a good cause

Staff from Santa Clara Family Health Plan (SCFHP) attended the Grail Family Services Annual Fundraising Luncheon on September 22 at Villa Ragusa in Campbell.

The mission at Grail Family Services is to partner with families, schools and communities to promote children’s success and well-being.

Santa Clara Family Health Plan is proud to partner with Grail Family Services.

Pictured at the luncheon are, from left: Magaly Fernandez, Community Health Worker and Daisy Montoya, Coordinator, Community Resource Center.

Welcome!

Congratulations to Gaya Amirthavasar, Manager, Social Determinants of Health on the birth of Sahnthiran Dapp.

Welcome to the SCFHP family.

Representing SCFHP in Iceland

Travel pictures from Provider Network Associate, Long-Term Services and Supports Irene Walsh in Reykjavik, Iceland celebrating Pride and Diversity – at Rainbow Road and at the Blue Lagoon, Iceland in her SCFHP Pride Parade T-shirt!

Traveling through Italy

By Jas Barring, Marketing Coordinator

My family and I went to Italy for two weeks in September to celebrate my nephew's and my birthday.

Italy is full of rich history and fantastic food!

I will start with the first city we explored, Florence. While in Florence, we saw the beautiful Cathedral of Santa Maria del Fiore. We walked around the city at night and came across street vendors, which was surreal. Our hotel was right next to it. Also, Florence is close to Tuscany and Pisa. We took full advantage of that and took a beautiful tour out to the county side to Tuscany and then to Pisa to see the Leaning Tour.

After Florence, we took a short train ride to Milan. In Milan, we took an amazing tour of the Milan Cathedral. The cathedral is the second-largest Gothic cathedral in the world. The architecture and details in the columns and arches of the windows are something to see. We even went to the rooftop of the cathedral!

After Milan, we took a short train ride to Venice. While staying in Venice, we took a walking tour of the city. We visited the Basilica of St. Mark, located in St. Mark square, Piazza San Marco. All of the buildings in Venice are unique and stunning. I felt like I was in a different world. As there was no room for cars to get around, we took water taxis or gondolas to get from one island to the other, so, needless to say, we walked a lot.

We took a long train ride to Sorrento from Venice. It took a whole day to get to our hotel. We were stuck in traffic for 4 hours on the winding cliff roads. We were exhausted when we arrived. The hotel was run by a lovely family, who made a delicious four-course meal for us at 11 pm! Did I mention there were 9 of us?!

While in Sorrento, we took a boat trip out to the Amalfi Coast and visited Capri and Positano, which is by far the most picturesque town in all of Amalfi Coast. From Sorrento, we also got to visit Pompeii and Mount Vesuvius. Walking through the streets of Pompeii was truly a spiritual experience. The way the volcanic ash preserved the town is truly phenomenal.

Lastly, we explored Rome. We walked all around the ruins of Rome, The Pantheon, the Spanish Steps, the Trevi Fountain, the Vatican Museum, St. Peter's Basilica, and the incredible Colosseum.

I enjoyed every moment of the trip, from having gelato every day to being amazed by the country's beauty. I highly recommend Italy to everyone! It blows my mind that we traveled and saw so much within two weeks. There's still so much to see in the most wonderful country, Italy.

Well done team!

This message was received on SCFHP Facebook page on October 12 and deserved to be shared.

Make sure to follow SCFHP and SCFHP Blanca Alvarado Community Resource Center on Facebook and Instagram -- @scfhp or @scfhp.crc.

Vol. 1, Issue 6: September 2022

Save the date: Our 25th anniversary event is coming!

Santa Clara Family Health Plan is turning 25! To celebrate, we’re hosting Health for All: Community Health Event, a 25th anniversary health fair at the Blanca Alvarado Community Resource Center (CRC). The event will be on Saturday, October 22 from 9 a.m.-3 p.m.

In partnership with Bay Area Community Health and Roots Community Health Center, we will be providing:

  • Blood pressure
  • Glucose
  • Vision
  • Dental
  • Skin Health

We will also be hosting a COVID-19 and flu vaccine clinic. Entertainment will feature Mexican folk dance, mariachi, and Vietnamese drummers. The event is free and open to the public.

A Zumbathon will start at 9 a.m. Live entertainment will begin at 11 a.m.

Hope to see you there!

To celebrate our 25th anniversary, we want to thank you for all you do!

After you click and go on the website, enter your SCFHP email address. Then, click "Create or Reset Password,” then click the "Continue On>>" button to receive an email with a link to update your password. You’ll receive a temporary password in your inbox to access the store. Enter this password and follow the on-screen instructions to access the store.

Items can take up to 2-3 weeks to ship. At this time, no cash or credit card purchases are accepted. For questions or assistance, please contact store@scfhp.com.

Have a story to tell?

What fuels your passion for the work you do at Santa Clara Family Health Plan?

  • Is there a special story or experience you’d like to share?
  • Member experience?
  • Coworker experience?

Send your thoughts to newsletter@scfhp.com and it will be included in the next Employee e-Newsletter.

We’d like to try a new e-newsletter feature … A day in the life of a

Ever walk by a co-worker and wonder what their job is at Santa Clara Family Health Plan?

Have you ever been curious about what a day as a: care coordinator, customer service representative, pharmacist, communications project manager or compliance coordinator is like?

Yes, us too.

Check out upcoming issues of the employee e-newsletter for this interesting feature.

Department spotlight

Marketing Production

As told by Lisa FitzPatrick - Manager, Marketing Production

Question

In 50 words or less, describe your department.

Answer

Marketing Production manages the appearance and delivery of Santa Clara Family Health Plan (SCFHP) branded communications. This includes graphic design, event preparation, giveaways, website development and postings, and internal (Production Services) and external (fulfillment vendor) mailings. Our department is the gatekeeper of our brand – ensuring that visual communications are appealing, effective, compliant, and delivered timely.

Question

What are the challenges facing your department?

Answer

Our department consists of three functional pathways, and each has unique challenges.

Graphic Design Project Manager & Marketing Coordinator: All design/web/event support is done by a two-person team, and our steadily-high project load is often impacted by conflicting priorities or rush work to support regulations, initiatives, and events.

Fulfillment Project Manager: Managing external fulfillments (welcome kits, ID cards, and other regulatory communications) through our vendor (Arvato) entails comprehensive planning that includes input from IT, Enrollment & Eligibility, Marketing, and other business units. External fulfillments are tightly-regulated, compliance-focused, and require state approval, translation, and IT development hours from SCFHP and Arvato. Mailings have many moving parts that all must align perfectly to be successful.

Production Services: Production Services manages a complex and busy workflow that can be impacted by equipment failure and last-minute requests. Our team coordinates closely to process daily regulatory, time-sensitive mailings in order to meet compliance deadlines. While doing so, we process large and small mailings of varying complexity to support initiatives and objectives for each department. During this time, we also sort and scan all incoming mail, enter data for incoming HIF-METs, process returned undeliverable mail, and help departments troubleshoot complex mail merges. When equipment fails or unplanned urgent requests occur, it can have a big effect on the success of our day.

Question

Describe some highlights and share some achievements.

Answer

This year, design helped establish the Santa Clara Family Health Plan Blanca Alvarado Community Resource Center (CRC) brand identity through large-scale external signage, like the front window displays, and by developing a consistent look and feel for event-supporting materials.

External fulfillment completed the successful implementation of welcome kits with Partial Provider Directories – an extremely complex project that supports member satisfaction and retention and our regulatory requirements.

Production Services went the extra mile to accommodate large and labor-intensive mailings to further HEDIS-supporting initiatives, while continuing to provide excellent assistance to the organization as a whole.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

All of our activities are vital in supporting regulatory compliance of communications. From designing accessible and easy-to understand visuals, to posting and mailing according to regulation, we work hard to ensure creation and delivery of SCFHP communications supports our culture of compliance, as well as our brand.



Pets of SCFHP, part 3

Baxter Sullivan - Liz Sullivan

Baxter is a 4-month old gray short hair recently adopted from the Tri-City Animal Shelter in Fremont.



News from Human Resources

September Birthdays

Tam Le
September 1

Ericka Lopez
September 2

Christina Reyes
September 2

Angelica Rodriguez
September 5

Lidia Valencia
September 5

Duyen Nguyen
September 7

Andrea Villasenor
September 8

Judy Thai
September 9

Kimberly Gomez
September 11

Cecilia Arzate
September 13

Justin Diep
September 14

Miranda Lopez
September 14

Shannon Colson
September 15

Elizabeth Hernandez
September 18

Jesus Duarte
September 19

Jasjit Barring
September 19

Neal Jarecki
September 19

Victor Hernandez
September 20

Hao Tian
September 22

Janet Smith
September 22

Yaying Lai
September 24

Andrea Smith
September 25

Amy Cardenas
September 25

Crystina Ybarra
September 26

Lydia Keys
September 26

MariaNally Barroga
September 28

Tracy Anne Uytengsu
September 28

Kayla Bui
September 30

Jorge Hidalgo
September 30



September Anniversaries

Rahnuma Shaheen
1 Year

Danielle Desjardin
1 Year

Patricia Martin
1 Year

Hong Hoang
1 Year

Daniel Quan
2 Years

Anthony Booker
3 Years

Falisha Ornelas
3 Years

Jonathan Luu
5 Years

Cecilia Arzate
5 Years

Angelica Rodriguez
6 Years

Chelsea Byom
8 Years

Christopher Paige
11 Years

Annie Nguyen
16 Years

Rosa Guzman
17 Years

Karen Quang
20 Years

What's happening at Santa Clara Family Health Plan





Greetings SCFHP employees,

We are excited to announce that we have partnered with the YMCA of Silicon Valley to offer employees and their household members a YMCA membership starting September 1, 2022. With this membership, you can take advantage of many programs, classes, and health & fitness activities offered at YMCA locations in Silicon Valley.

We hope you will enjoy this new benefit as we endeavor to support the wellness needs of our workforce!

For more information about YMCA locations and benefits, visit https://www.ymcasv.org/.

  • To sign up, complete the SCFHP employee registration form.
    • You'll need your ADP employee ID number. You can find this number by logging in to ADP and viewing a pay statement. The "File" number is your ADP employee ID.

Feel free to reach out to HR with any questions at hr@scfhp.com.

Thank you,

Human Resources Department

At SCFHP, we are committed to helping our employees achieve their best health.
You are our greatest asset, and we know that high-performing, healthy, and
happy individuals are those with high levels of well-being.

SCFHP shows its pride

On August 28, more than three dozen Santa Clara Family Health Plan staff and their families and friends participated in the Silicon Valley Pride Parade through the streets of San Jose.

As the largest Medi-Cal managed care plan in Santa Clara County, we are committed to building a welcoming and inclusive community where our members, team members, and residents feel safe, respected, and valued in being themselves and expressing all aspects of their identities.

We look forward to exploring and expanding our commitment to our LGBTQ community and becoming an ally to advance the health of all our members and residents. Special thanks to the Pride parade planning volunteer group: Mike Gonzalez, Victor Hernandez, Jocelyn Ma, April Pitt, Yolonda Jimenez, Sal Lopez, Charmaen Herrera, Jenny Beyer Cornell, Michelle Dumont, Nicole Bell, Jenny Arellano, and Carole Ruvalcaba.

Celebrating 10 years of helping families in East San Jose

Taking a moment were, from left: Judith Sanchez, M.D., Amigos de Guadalupe Board Member; Mike González, SCFHP Director, Community Engagement; Maritza Maldonado, Amigos de Guadalupe Executive Director; Rita Duarte Herrera, long-time East San Jose advocate, and Chelsea Byom, SCFHP Vice President, Marketing, Communications & Outreach.

On September 8, Amigos de Guadalupe Center for Justice & Empowerment marked its 10th anniversary of helping local families meet their basic needs in East San Jose.

Santa Clara Family Health Plan (SCFHP) was a proud sponsor of the anniversary event.

Being a Champion for Change

In the photo, Blanca Alvarado is joined by: Carole Ruvalcaba, Director, Marketing & Communications; Chelsea Byom, Vice President Marketing, Communications & Outreach, and Mike Gonzalez, Director, Community Engagement from Santa Clara Family Health Plan.

On August 25, Santa Clara Family Health Plan sponsored the Champions for Change partnership celebration by Working Partnerships USA, where former Supervisor Blanca Alvarado was honored with the Movement Champion award for working tirelessly to improve the health and well-being of all people in our county.

2023 SCFHP Holiday Schedule

SCFHP will observe the following holidays in 2023.

Holiday

Actual Date

SCFHP Date Observed

Day Observed

New Year's Day*

Martin Luther King Jr. Day

President's Day

Cesar Chavez Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veteran's Day*

Thanksgiving Day

Day after Thanksgiving

Christmas Day

Day after Christmas**

01/01/23

01/16/23

02/20/23

03/31/23

05/29/23

06/19/23

07/04/23

09/04/23

11/11/23

11/23/23

11/24/23

12/25/23

12/26/23

01/02/23

01/16/23

02/20/23

03/31/23

05/29/23

06/19/23

07/04/23

09/04/23

11/10/23

11/23/23

11/24/23

12/25/23

12/26/23

Monday

Monday

Monday

Friday

Monday

Monday

Tuesday

Monday

Friday

Thursday

Friday

Monday

Tuesday

*When a holiday falls on a Saturday, it is observed on the preceding Friday. Holidays that fall on a Sunday are observed on the following Monday.

**Per the MOU, SCFHP will observe the day after Christmas as a holiday since Christmas Eve falls on a Sunday.

Vol. 1, Issue 5: August 2022

Would you like to make a difference at work?

The Employee Engagement Committee is seeking new teammates! Our committee is made up of volunteer staff who are invested in our work experience, and are motivated to contribute to the work/life quality of everyone at SCFHP. Time commitment is approximately 2-4 hours per month.

Our current responsibilities are:

  • Reviewing the SCFHP Employee Survey and recommending improvement actions to the Executive Team.
  • Reviewing suggestion box submissions and routing to appropriate departments, and/or recommending actions in response.
  • Supporting activities and initiatives to enhance employee engagement and positively contribute to SCFHP culture.

If you would like to be a part of the Employee Engagement Committee, we’d love to have you! We have 5-7 openings available. If you’re interested, please contact your manager and ask them to submit your name to hr@scfhp.com.

Department spotlight

Pharmacy

As told by Tami Otomo, PhamD

Question

In 50 words or less, describe your department.

Answer

The Pharmacy Department is comprised of four pharmacists and three pharmacy technicians. We are responsible for meeting regulatory and compliance obligations for drug coverage, ensuring adequate pharmacy access, coordinating pharmacy-related care, and improving overall member health through clinical programs.

Question

What are the challenges facing your department?

Answer

With the transition of the Medi-Cal pharmacy benefit to Medi-Cal Rx in January, our department has been adapting to operational changes and the challenges of managing and interpreting pharmacy claims data from the state.

Question

Describe some highlights and share some achievements.

Answer

Our team developed a pharmacist-run comprehensive clinical diabetes program targeting members with uncontrolled diabetes (A1C > 9%) that enrolls and outreaches members over a 1-year timeframe. Many enrolled members have already reported improvements in managing their diabetes, and so far, 14% have experienced a reduction in A1C.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

At the start of each new benefit year for Medicare, our team reviews all approved and denied pharmacy claims daily for at least a month to ensure that claims are being processed appropriately and identify opportunities to assist members with the transition to a new benefit year. We continue to review daily denied claims throughout the year to ensure pharmacy claims are being processed correctly. In January of this year, we reviewed roughly 46,000 Cal MediConnect pharmacy claims.

Pets of SCFHP, part 2

Angelia Valle

This is CICI she is 3 years old. One day she showed up on our front door step and decided we are her humans :) She is super loving with a sassy personality.



What's happening at Santa Clara Family Health Plan

Health Services Department holds first in-person team meeting in more than two years

By Dr. Laurie Nakahira, Chief Medical Officer

Health Services Department held its first in-person team meeting on Aug. 10, after a 2.5-year absence due to the COVID-19 Pandemic. The meeting included over 80 staff members, who gathered in the San Ignacio Avenue office.

We introduced all of the staff and found that we have welcomed a lot of new faces in the last 2.5 years (and new babies too).

We had a group quiz that included: information on Medi-Cal and Cal MediConnect, organizational departments and goals, and for fun we had a scavenger hunt (then ice cream).

We did have a few hiccups with this new process during the pandemic but thanks to IT, facilities and the administrative staff things continued on.

Thank you all for participating.

Health Services Department interns conclude their time at SCFHP

In group shot, from left, Quynh, Ella, Dr. Laurie Nakahira, Mai Chang, and Lucille Baxter

Congratulations to Ella Ramirez and Quynh Nguyen on the completion of their 10-week healthcare internship at SCFHP! The pair joined SCFHP through a program called Health Career Connections (HCC).

On August 18, Ella and Quynh shared insights from their project to understand SCFHP members' access and engagement in preventative healthcare.

Originally from Vietnam and now residing in San Jose, Quynh is a 2022 graduate of the University of California-Berkeley with a degree in molecular cellular biology. Ella also lives in San Jose and is a senior at Cal-Poly San Luis Obispo, where she is a public health major. Both Ella and Quynh want to pursue careers in the medical profession.

Celebrating babies at CRC

On July 29, the Health Education team reached its one-year anniversary of the Baby Shower Health Education Class. The team celebrated this milestone by hosting a Welcome Baby Event at the SCFHP Blanca Alvarado Community Resource Center.

This gathering provided staff the opportunity to invite the families back and meet the babies. Members learned about well-woman and well-child exams, connected with community organizations and learned about services they offered. The event also featured interactive games for the families.

Joining the gathering were SCFHP CEO Christine Tomcala and Chief Medical Officer Dr. Laurie Nakahira, D.O.

SCFHP’s Baby Shower classes offer pregnant women a fun way to learn more about what to expect during their pregnancy, how to keep themselves and their babies healthy, and connect them to community resources. Last year, there were 142 expecting mothers who attended and the Health Education team hopes to help more moms and babies stay healthy this year.

News from SCFHP Blanca Alvarado Community Resource Center

Participates in National Night Out

Staff from the Santa Clara Family Health Plan Blanca Alvarado Community Resource Center participated in National Night Out activities on August 2.

National Night out is a nationwide event held every first Tuesday in August to help encourage the building of a safe, more caring space for all. Staff helped spread the word that it’s important to work together to protect the health and well-being of our community.

Hosts first COVID-19 vaccination clinic for young children

On August 16, the CRC hosted the first of two special COVID-19 vaccination clinics for infants and toddlers.

These special clinics are intended to create a fun and welcoming environment for children to get vaccinated. COVID-19 vaccination clinics are offered by Bay Area Community Health (BACH).

Show off (25th Anniversary swag)

Communications Manager Liz Sullivan in her 25th Anniversary SWAG at a recent SF Giants game

As shared in the recent all-staff meeting, this year, we are celebrating the silver anniversary of our establishment and striving for health for all in Santa Clara County.

Part of our 25th anniversary celebration means SWAG.

Each employee has been given a $40 credit to spend in the newly opened SCFHP online store. Some have already received their 25th anniversary-branded apparel or fun accessories.

Now, it is time to share photos of you wearing or using your new SWAG. Please send photos to newsletter@scfhp.com for inclusion in upcoming newsletters.

(Remember, to redeem this credit, click on this link and enter your SCFHP email address. Then, click "Create or Reset Password,” then click the "Continue On>>" button to receive an email with a link to update your password. You’ll receive a temporary password in your inbox to access the store. Enter this password and follow the on-screen instructions to access the store.

Items can take up to 2-3 weeks to ship. At this time, no cash or credit card purchases are accepted. For questions or assistance, please contact store@scfhp.com. )

As our CEO Christine Tomcala shared, “Thank you again for the work that you do. Serving more than 300,000 residents is a difficult task, and I am grateful to you for helping SCFHP provide equitable health care to our community every day!”

Vol. 1, Issue 4: July 2022

It’s SCFHP’s silver anniversary! Thank you for being a part of our success.

SCFHP is celebrating our 25th anniversary!

For 25 years, we’ve worked on expanding our vision of health for all. With a strong commitment to integrity, outstanding service, and support for our community, SCFHP has grown to serve more than 300,000 people in Santa Clara County. We’re grateful for the opportunity to expand health care access to our neighbors and communities, and we look forward to a healthier future for all.

As a thank you for contributing to this milestone, you’ll get to choose from a selection of SCFHP-branded items, including jackets, backpacks, hats, and more! Other 25th anniversary-branded materials and templates will also be available. The Marketing & Communications Department will send detailed information soon.

Stay tuned for future updates and events to celebrate this significant milestone over the coming months. You can also follow us on Facebook and Instagram for the latest news and events.

Share your stories of service!

This year, Santa Clara Family Health Plan (SCFHP) is celebrating our 25 years of service to our members, providers, and community by sharing our commitment to our vision – health for all!

As an important part of this process, we’re looking for staff members to be interviewed on video about the work they do and their contribution to SCFHP’s mission.

Please send an email to 25years@scfhp.com with the subject line: 25th Anniversary Interview if you’re interested in participating.

If you’re not comfortable being interviewed on camera, you can also share your stories by sending them to 25years@scfhp.com.

Some questions to consider:

  1. Why did you join the SCFHP team? How have things changed since you started?
  2. Do you recall any special events or important milestones within your department that you would like to share?
  3. What SCFHP value resonates the most with the work you do?
  4. What do you like about the people you work with or what you do?
  5. What is your hope for the future of the organization?

We look forward to receiving your shared stories and memories, as well as any photos or information that might be of good value!

Questions? Email 25years@scfhp.com.

Vacation stories

Escape to Mexico

By Robert Scrase, Process Improvement Manager

This June, I traveled to Nuevo Vallarta, Mexico to meet my extended family for a weeklong vacation. In many ways it felt like a decadent escape from the day-to-day reality of life in California – a contrast that became even more evident after returning – but it was also a rejuvenating, pleasurable, and educational experience.

Along with enjoying some time at the pool and beautiful sunsets on the beach, I also was able to experience some amazing and unfamiliar wildlife and vegetation on the resort. I enjoyed learning about turtle conservation; learning about and swimming with dolphins, and taking a cultural tour to the historic village of San Sebastian Del Oeste.

On the drive to San Sebastian we experienced a different perspective of Mexico than within the borders of the resort. It was clear that the local economy thrives on the tourism industry, but that some providing the services live very differently than the guests at the resort. Along the road we learned from our guide about: the history of Spanish conquest in Mexico and the perseverance of indigenous culture.

In addition, the cultivation practices for tequila using the blue agave plant, the function of status hierarchies in the colonial economies, and the practice of hand-making tortillas – among a lot of other topics!



Pets of SCFHP

Amy O’Brien
In 2020, I adopted these 3 cuties from a shelter in Hollister. Their names are Adore Delano, Bianca del Rio, and Gia Gunn, named for drag queens.

Jenny Arellano Morales
Puyol is the brightest ray of sunshine in our household and is always making my husband and I laugh. He’s never tried a snack he didn’t like.

Erica Narvaez

Kane Narvaez

Bianca Ibarra
Hi, my name is Celia and I enjoy long naps during the cold winter months.
Hi, my name is Dinosaur. I am so thrilled to be included in the e-Newsletter that I am shaking with excitement.

Hi, my name is Paloma. I am happy-go-lucky rescue.

Liz Sullivan
Welcome to three cats and a dog

My 10-year old German Shepherd Nanook, who was born in Alaska, never goes anywhere without one of her toys.

The queen of the house is Sophie, a 16-year old Burmese cat.

The newest members of the family are kittens Teddy and Winston, who were born in early April and joined the herd in late June. And they are as adorable as they look.

Robert Scrase

Our two cats Toby (bottom) and Miko (top), taken a few years ago.

Katelyn Haapoja

My pets Kali (black Chow Chow) Bowser (English Bulldog) and Bunny (Peanut) lounging around.

Sheila Sepehri

Bella (cat)- Bella loves to sit outside and watch the birds. Topolino (dog)- Topolino means “small mouse” in Italian, which is fitting because he weighs only 3lbs!

Kris Cameron
My two rescues Maggie (the one smiling) and Winston (the one silently judging my performance as a dog mother). Maggie was a former street dog in Mexico, and Winston was found abandoned in a box in Fresno and I love them an unreasonable amount. They are best friends who do everything together.

Diane Eagle

Chloe – Chloe is sitting so patiently upstairs waiting for her Poppa to get home.

Fishbone – Fishbone looks a little peeved that he’s not being paid attention too.

Lloyd Alaban

Captain is a 4-year-old husky and German Shepherd mix. He likes to do anything active, such as running, swimming, and (despite our best efforts to stop him) digging up plants in the backyard.

Danielle Desjardin

This is Churro the 4 pound Yorkie. (His growing list of nicknames include: Churrito, CatDog, Brave Little Toaster, and Baby Doggy.)

He just turned 5 months old, and he’s already so smart – he can sit, lay down, high five, shake, spin in a circle, stay, and just learned to roll-over!
We’re also teaching Churro to ask for things using talking buttons strewn about the house saying things like “go outside” and “play tug” (his personal favorite) – he has 10 buttons now and we plan to add more soon!

Thao Ngo

My 10 year-old girl Snowie.

Yolonda Jimenez

The dynamic duo Marty (BoxerPit) and Lola (Pug). These fur babies are true siblings. Little sister Lola loves to steal toys and treats from big Bro Marty, he is very gentle with her and will complain to Mommy (Yolonda Jimenez) when Lola is being a pest.

­­­­­­­­­­­Sara Neabeack

Mochi loves hugs kisses and food.

Jocelyn Ma

This is Ollie! He recently graduated puppy school.

Jeanette Montoya
Boba is a 3-year old Chihuahua and Gizmo is a 7-month old English Bulldog. They both love going to the dog park and getting puppachinos.

Stephanie Dao
This is Ralph. He likes to cuddle, has little dog syndrome, and is always hungry.

Abby Baldovinos
Apple - My golden colored 11-year old Chihuahua, she is a 9-pound little cuddle bug, although she thinks she is a pitbull. She bosses around my other dog (who is three times her size).
Hiro - My 12-year old Carin Terrier, I call him my “Toto dog”, as he is the same color and breed. He is obsessed with chasing squirrels and playing fetch. He is the smartest dog I have ever owned and will walk off leash with no problems.

Carole Ruvalcaba

This is Penny, who loves meeting new people and posing for pictures.

Pamela Hernandez
This is Petunia, celebrating her 5th birthday!

Chris Turner

June

Michelle Dumont

Kaz and Belle sharing a nap.

Laura Barrientos

Pictured on the left is Marty Byrde, top right is Daisy Lorraine and bottom right is Hunny Bryde aka Hunny Valentina. Hunny is the smallest but definitely rules the house!

Winnie Vo

My name is Simon and I’m my mom’s favorite model.

Rosa Perez

Sky

­­­­­­­­­­­­­­­­Jessica Jimenez

I introduce you to Jubilee, she is a very smart & friendly Maltipoo. She loves to go to the beach and dig holes in the sand.

Department spotlight

Enrollment and Eligibility

Answered by Mauro Oliveira, Director, Operations

Question

In 50 words or less, describe your department.

Answer

A description for the Enrollment and Eligibility department is “Small but Mighty” because we interface with all internal business units, and external partners, in order to provide the most updated and accurate membership eligibility.

Question

What are the challenges facing your department?

Answer

Two challenges facing our department are:

  1. Discrepancies resulting in data received from the State and data from CMS because it can differ. As a department, we do the research to make sure that our members have the correct enrollment data in order to receive services.

  2. Outdated contact numbers that limit our ability to reach member to confirm OHI or current demographic information

Question

Describe some highlights and share some achievements.

Answer

Some highlights and achievements that we have accomplished over the past year include:

  1. Collaborating with IT to streamline our daily member error reports

  2. During the last internal audit, the E&E department performed outstanding and incurred no Corrective Action Plans (CAPs) for our processes

  3. Meeting/exceeding all targets on the monthly Compliance Dashboard consecutively for all 12 months, demonstrating our commitment to adhering to compliance standards

Question

Share something most people inside SCFHP don’t know about your department.

Answer

Along with completing and processing our daily task the E&E department is also processing ALL daily mail returned to SCFHP. This includes mailed notices sent from every business unit within the organization, and also membership mail sent out by VHP. From January – June 2022, the Department processed 7,266 pieces of returned mail.

What's happening at Santa Clara Family Health Plan

Remember to swipe your badge

As more and more Santa Clara Family Health Plan (SCFHP) employees return to the San Ignacio Avenue location everyone is reminded to swipe their badge when entering; even if you are walking in with your SCFHP colleagues.

Our badged entry system is so that we are assured that everyone in the building is supposed to be there and has checked in with the front desk or keyed in via the badging system. Also, with different staff working in the office each day under our hybrid work environment, we want to keep track of the number of staff in the building each day for space planning purposes.

All staff must work together to protect against unauthorized individuals entering the building by tailgating or piggybacking. Tailgating, also known as piggybacking, is a physical security breach occurring when a person tags along with another person who is authorized to gain entry into a restricted area.

Swiping your badge when entering helps prevent this from happening.

Save the date -- Volunteers needed!

Santa Clara Family Health Plan (SCFHP) staff members are needed August 27 & 28 as SCFHP participates in the two-day Silicon Valley Pride 2022 event.

Volunteer opportunities include:

  • Saturday – 8/27 6-11 pm-Night Festival
  • Sunday – 8/28 10 am-12 pm Parade or
  • Sunday – 8/28 12-6 pm Day Festival

If you are interested in volunteering, contact Jocelyn Ma, Manager, Community Outreach at jma@scfhp.com.

Learn more about the SCFHP Blanca Alvarado Community Resource Center

Santa Clara Family Health Plan (SCFHP) established the SCFHP Blanca Alvarado Community Resource Center to improve the health and well-being of our members and the surrounding East San José community. Although the member and non-member pathways may be different, we are here to serve and provide an inclusive space for all.

The video and description presented here break down aspects of our framework which guides how we approach improving the health and well-being of East San José communities.

SCFHP empowering communities to address health inequities

The Community Engagement (CE) team at the Blanca Alvarado Community Resource Center (CRC) brought together Santa Clara Family Health Plan (SCFHP) members and residents of East San Jose to host a community conversation about health inequities. This conversation supports the Health Equity Agenda, a group of organizations dedicated to advancing health equity, which includes Santa Clara Family Health Plan on its Steering Committee.

A critical activity for the Health Equity Agenda is to engage hundreds of community members within identified zip codes and/or people who have been historically marginalized to listen, learn, and understand their experiences and ideas about addressing health inequities in our county.

With the deadline of hosting these conversations by July 30th, the Health Equity Agenda requested the assistance of SCFHP’s CE team to host community conversations at the CRC. In June, the CE team met with the Health Equity Agenda and identified the collective impact opportunity.

Within 2-weeks, the CE team was able to plan and successfully host a community conversation on July 16th that included 51 participants, including members of the Consumer Advisory Committee/Board. The large community group was split into three groups based on their language preference - English, Spanish, and Vietnamese. Since the opening of the CRC in November 2021, the CE team has been able to build and foster trusting relationships with community residents and health plan members, which enabled SCFHP to respond and host the session quickly.

The community conversations were facilitated by CE Community Health Workers, including Lidia Valencia, Hong Hoang, and Magaly Fernandez.

The information gathered from these conversations will inform the creation of a multifaceted Health Equity Agenda to address health inequities over the next 5-10 years.

*The Health Equity Agenda constitutes a multi-year, four-phase plan to develop, implement, and evaluate county-wide health equity interventions over the next 5-10 years.

*Health inequities are systematic differences in the health status of different population groups. Certain groups may experience worse health and increased difficulty accessing healthcare due to the systems that influence their lives.

Vol. 1, Issue 3: June 2022

Celebrating Health Equity in East San José Caps Successful 2021-22 Year

On June 3, the Santa Clara Family Health Plan Blanca Alvarado Community Resource Center (CRC) hosted Health for All! Celebrating Partnership to Advance Health Equity in East San José. The program featured a lineup of powerful speakers who dedicated their time, passion, and leadership amid the pandemic to position the CRC to advance health in East San José.

Over 100 guests gathered to hear compelling remarks from our CEO Christine Tomcala, Governing Board chair Bob Brownstein, resident advisors, system partners, and elected officials. Also in attendance were State Senator Dave Cortese and representatives from the offices of County Supervisors Cindy Chavez and Otto Lee, and a representative from the office of Assemblymember Ash Kalra, and San Jose Councilmember Magdalena Carrasco.

Leading up to this event, we identified the social and physical determinants that impact health and quality of life outcomes for under-resourced communities working with our community partners and advisory group members. This process resulted in a Community Framework for the CRC that will seek to improve health equity, now and post-pandemic.

“This Community Resource Center (CRC) reaffirms our commitment to improving the health and well-being of members and residents by addressing the vital needs of the East San José community,” said Mike Gonzalez, Director of Community Engagement. “Here, we’re going to be addressing food insecurity. We’re going to be addressing housing insecurity. We’re going to ensure health care access, healthy lifestyles – a one-stop shop.”

The event served as the culmination of all the work our partners and staff put in to make sure East San José gets the impactful health and social resources it deserves.

Staff worked hard to put together the event, with everything from tents, balloons, and posters to serving lunch. Damian Trujillo of NBC Bay Area served as emcee for the entire event.

And to top it off, the event concluded with comments from La Madrina herself, former San José vice mayor, county supervisor, and eastside advocate Blanca Alvarado!

“The struggle to make sure that equity and equality continues throughout the next decades and into the future requires vigilance, advocacy and strong presence from all of us,” Alvarado said.

If you want to learn more about the event, check out:

  • NBC Bay Area’s coverage of the event.
  • A link to various posters describing the community-led Framework
  • A selection of photos from all the day’s activities on June 3
  • A video stream of the entire event

Staff is currently working on a framework report that will be released in the coming months.

Fruitful Year for SCFHP

Today, we mark the completion of a successful 2021-22 fiscal year for Santa Clara Family Health Plan – all taking place during the continued global pandemic.

We demonstrated leadership in improving the health of communities impacted by disparities, exceeded our benchmark for quality as measured by our Medi-Cal HEDIS performance, implemented innovative new programs such as Community Supports and Enhanced Care Management as part of CalAIM, and improved our service levels to support our growing our membership. We did all of this while keeping our focus on compliance, meeting our budgeted financial performance, and committing to be an employer of choice.

Reflected in each of our achievements this fiscal year are our values: Members First; Excellence; Better Together; Integrity; Equity; Diversity & Inclusion; Culture of Caring; and Accountability & Stewardship.

Thank you for being a part of this team that made it all possible!

Share your stories of service!

This year, Santa Clara Family Health Plan (SCFHP) is celebrating our 25 years of service to our members, providers, and community by sharing our commitment to our vision – health for all!

As an important part of this process, we’re looking for staff members to be interviewed on video about the work they do and their contribution to SCFHP’s mission.

Please send an email to 25years@scfhp.com with the subject line: 25th Anniversary Interview if you’re interested in participating.

If you’re not comfortable being interviewed on camera, you can also share your stories by sending them to 25years@scfhp.com.

Some questions to consider:

  1. Why did you join the SCFHP team? How have things changed since you started?
  2. Do you recall any special events or important milestones within your department that you would like to share?
  3. What SCFHP value resonates the most with the work you do?
  4. What do you like about the people you work with or what you do?
  5. What is your hope for the future of the organization?

We look forward to receiving your shared stories and memories, as well as any photos or information that might be of good value!

Questions? Email 25years@scfhp.com.

Vacation stories

Trip to Cuba

Experiencing life through a completely different lens.

By Teresa Chapman, VP, Human Resources


Recently, my husband and I traveled to Havana, Cuba, as part of a delayed celebration of my 50th birthday, which was May 2020.

We rented an apartment for the week and stayed in Vedado. Vedado, officially known as the Municipio de Plaza de la Revolución (Municipality of the Revolution Square), is the commercial nucleus and the main residential neighborhood of Havana. We enjoyed being a part of the surrounding community.

The most impactful part of the trip was experiencing life through a completely different lens. They have figured out how to love their neighbor as themselves. The resilience of the people comes from a strong and ever-enduring sense of community. We can learn a lot from Cuba. They have no gun violence, and there is no concept of racism – no black or white: just Cuban people. Cuba is a multi-ethnic nation, home to people of different ethnic, religious, and national backgrounds. As a result, Cubans generally do not equate their ethnicity with nationality but with citizenship.

As an African American, I experienced a liberty that is hard to describe. My husband and I were able to feel what it is like to be a person without a label. We were free to simply enjoy life. It was beautiful!



News from Human Resources

New Hires

Hire Date

Name

Job Title Description

06/06/2022

Amy Johnson Veazey

Accreditation Program Manager

05/09/2022

Jamie Abbott

Customer Service Representative I

05/02/2022

Monica Alvarez Castrejon

Customer Service Representative I

05/09/2022

Janeen Arostigui Castaneda

Customer Service Representative I

04/18/2022

Amy Cardenas

Customer Service Representative I

05/16/2022

Lucero Isabel Villalobos

Customer Service Representative I

05/16/2022

Caroline Ruvalcaba

Director, Marketing & Communications

05/02/2022

Vanna Oum

Provider Database Coordinator

04/25/2022

Jessica Jimenez

Provider Network Associate


June Celebrations and Observances

Pride Month

Celebrated in June to honor the Stonewall Uprising Protests, a tipping point for the modern gay rights movement, that took place on June 28, 1969. Original Pride flag was created in 1978 by Gilbert Baker, who was commissioned by Harvey Milk, the first openly gay U.S. politician, to create a flag for San Francisco’s Pride parade.

SCFHP will be participating in the Silicon Valley Pride Parade & Festival 2022 in downtown San Jose on August 27 - 28.

Juneteenth – June 19, 2022

Became a federal holiday on June 17, 2021 to commemorate the emancipation of all enslaved African-Americans in the U.S.. June 19th marks the day when federal troops arrived to Galveston, Texas, in 1865, to free 250,000+ slaves by executive decree.

SCFHP will be participating at African American Community Service Agency’s (AACSA) 41st Annual Juneteenth in the Streets event on Saturday, June 18th.

World Refugee Day – June 20, 2022

It was originally known as Africa Refugee Day, before the United Nations General Assembly officially designated it as an international day in December 2000. According to United Nations High Commissioner for Refugees (UNHCR), in 2021, at least 82.4 million people have been forced to flee their homes. Among them are nearly 26.4 million refugees, around half of whom are under the age of 18.

Department spotlight

Compliance

Answered by Tyler Haskell, Interim Compliance Officer

Question

In 50 words or less, describe your department.

Answer

The Compliance Department is responsible for ensuring that Santa Clara Family Health Plan operates in compliance with applicable laws and regulations governing Medicare, Medi-Cal, and health plans.

We do this by implementing the Compliance Program, which includes auditing internal departments and subcontractors, monitoring and detection, corrective action, fraud, waste, and abuse prevention, training and education, and enforcement of policies and procedures.

Question

What are the challenges facing your department?

Answer

Ensuring compliance with either Medicare or Medi-Cal requirements alone would be challenging under the best of circumstances. In our case, we have both programs combined, with additional California health plan regulations layered on top. Add to that a highly delegated model requiring a large amount of oversight, the fact that we are a local plan without the resources of a major commercial health plan to draw upon, and increased expectations on the part of our regulators…and those would be a few of the challenges facing the Compliance Department.

Question

Describe some highlights and share some achievements.

Answer

Over the last couple of years, we have been building out our fraud, waste, and abuse program, which is an increasingly useful function that touches many different areas of the business.

We are also constantly working to improve our delegation oversight and will be making use of new technology and increased reporting to continue this effort in the coming months.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

The Compliance team really loves talking about food. Perhaps even more than we like eating it.



What's happening at Santa Clara Family Health Plan

Marching for Babies

On May 21, over 100 Santa Clara Family Health Plan (SCFHP) staff members and their families joined the March of Dimes ‘March for Babies’ walk at History Park in San Jose. Santa Clara Family Health Plan is proud to support the health of all moms and babies.

Healthy Development Community Clinic (HDCC) Opens

SCFHP Manager of Community Outreach Jocelyn Ma joins Edwin Tan, Director of Advocacy and Community Relations at San Jose State University at the opening of the Healthy Development Community Clinic (HDCC) at Oak Grove High School.

Santa Clara Family Health Plan (SCFHP) is proud to support and offer congratulations to San Jose State University on the opening of their first Healthy Development Community Clinic (HDCC) at Oak Grove High School on June 3. The clinic will provide free health screenings, evaluations, and mental health services for children up to age 18.

American Older Adult Month

Every May is Older American Month, and in celebration, the Community Engagement Team partnered with internal cross-departmental teams to host a successful event at the Community Resource Center.

The past three years have been extremely challenging for our older adult population. According to the National Institute of Health, older adults are at the highest risk of severe illness from COVID‐19, and 80% of reported US deaths from COVID‐19 occur in people over 65. The pandemic has brought stresses that may be even more impactful for older adults, including job losses, scarcity of food, and basic household supplies. All this has increased the rates of anxiety and depression in older adults.

Recognizing the impact of COVID-19 on our older adult population, on May 14th, SCFHP hosted an Older Adult Resource Fair & Conference at the CRC, and over 150 older adults attended the event, with 30% being health plan members. The free event brought services to one location, including a resource fair, interactive health workshop sessions, physical activity, and a healthy cooking demonstration. The resource fair included dozens of organizations centering on our Medicare Outreach and Case Management team.

Thanks to the following teams for hosting this event: Community Engagement, Medicare Outreach, Case Management, and the Marketing & Communications!

Vol. 1, Issue 2: May 2022

Employee eNews new name reveal

Help SCFHP members keep their Medi-Cal coverage

During the COVID-19 public health emergency (PHE), Medi-Cal beneficiaries have been able to keep their coverage regardless of any changes in their circumstances. However, once the COVID-19 PHE ends, Santa Clara County will check to see if they still qualify for free or low-cost Medi-Cal. Let’s help our SCFHP members keep their health care coverage!

To prepare our members for the end of the PHE and their possible redetermination, we are spreading the news about the importance of reporting current contact information to us or Santa Clara County Social Services Agency (SSA). Updated and accurate contact information, helps our members get important Medi-Cal coverage information from us, the county and the Department of Health Care Services (DHCS).

Members can report updated contact information, such as their phone number, or home address, to SCFHP by calling Customer Service. They should also contact SSA by phone at 1-877-962-3633 (TTY: 711) or talk to their eligibility worker about any possible changes.

Once the PHE ends and redetermination resumes, members should reply to all requests for information from the county. It will ensure that they keep their Medi-Cal coverage.

Want to go a step further to ensure no one loses coverage?

Become a DHCS Coverage Ambassador and help our Medi-Cal members retain their coverage after the end of PHE. As a Coverage Ambassador, you will get the latest updates on the PHE unwind and access to the latest DHCS toolkits.

Share your stories of service!

This year, Santa Clara Family Health Plan (SCFHP) is celebrating our 25 years of service to our members, providers, and community by sharing our commitment to our vision – health for all!

As an important part of this process, we’re looking for staff members to be interviewed on video about the work they do and their contribution to SCFHP’s mission.

Please send an email to 25years@scfhp.com with the subject line: 25th Anniversary Interview if you’re interested in participating.

If you’re not comfortable being interviewed on camera, you can also share your stories by sending them to 25years@scfhp.com.

Some questions to consider:

  1. Why did you join the SCFHP team? How have things changed since you started?
  2. Do you recall any special events or important milestones within your department that you would like to share?
  3. What SCFHP value resonates the most with the work you do?
  4. What do you like about the people you work with or what you do?
  5. What is your hope for the future of the organization?

We look forward to receiving your shared stories and memories, as well as any photos or information that might be of good value!

Questions? Email 25years@scfhp.com.

From the CEO

Take time for rest and renewal

By Christine Tomcala

Stress Awareness Month may have ended, but the opportunity to put stress reduction techniques into practice continues! Taking paid time off is good for your health and stress management, plus you deserve it!

My husband and I also took time to get away. Last month, we traveled to Hawaii for the first time, and it was a wonderful, relaxing vacation! We hiked on Maui’s most recent lava flow, and got to see how pineapples grow.

With a stop at the Sugar Museum, we learned what life had been like for our sister-in-law’s father, who was the son of Japanese immigrants who worked on that sugar cane plantation.

Sunset offered an opportunity to see sea turtles dining on the rocks and whales breaching in the distance.

And no vacation to Hawaii would be complete without floating in the water at the beach!

However, you choose to spend it, taking PTO can be rejuvenating.

We encourage everyone to schedule a little PTO self-care, and invite each of you to share how you chose to spend your time away by submitting your favorite vacation photo to Contest@SCFHP.com.

Mahalo!



News from Human Resources

New Hires

Hire Date

Name

Job Title Description

04/18/2022

Amy Cardenas

Customer Service Representative I

04/11/2022

Kassandra Chavez

Quality Outreach Coordinator

04/11/2022

Jamie Enke

Behavioral Health Program Manager

04/25/2022

Jessica Jimenez

Provider Network Associate

04/04/2022

Daisy Montoya

Community Resource Center Coordinator

04/14/2022

Stephanie Rivera

UM and Discharge Planning RN


Santa Clara County's COVID-19 Community Level

According to the CDC, Santa Clara County’s COVID-19 Community Level is low.

COVID-19 Community Levels are a new tool to help communities decide what prevention steps to take based on the latest data. Levels can be low, medium, or high and are determined by looking at hospital beds being used, hospital admissions, and the total number of new COVID-19 cases in an area. Take precautions to protect yourself and others from COVID-19 based on the COVID-19 Community Level in your area.

  • In Santa Clara County, the following prevention steps should be taken:

What are the on-site requirements for SCFHP?

While on SCFHP premises, complete a self-screening at the temperature check kiosk before entering the work area, and follow the below guidelines:

SCFHP San Ignacio Office
  • Masking rules are the same for vaccinated and unvaccinated staff:
    • People may choose to mask at any time (Masking is optional in workspaces, public areas, and in conference rooms.)
    • If someone enters another individual’s personal space, and that individual is wearing a mask, it is incumbent on the staff person to immediately put on their own mask.
  • Social distancing should be practiced in conference rooms to the extent that space is available.
    • At times meeting participants may be seated more closely, which is within current public health guidance.
SCFHP Blanca Alvarado CRC
  • Masks are still required indoors – the CRC will continue to require all visitors and staff to wear face masks while inside the building. The CRC is a public setting engaging vulnerable residents.
  • Social distancing should be practiced in conference rooms to the extent that space is available.
    • At times meeting participants may be seated more closely, which is within current public health guidance.

Vaccination remains a critical component in combating COVID-19 and its associated harms. All eligible persons are strongly urged to get vaccinated and boosted against COVID-19 as soon as possible.

  • If you have received your booster, please send your up-to-date vaccination record to hr@scfhp.com

Please contact Human Resources for any questions or concerns regarding this communication – Email HR@scfhp.com or phone (408) 874-1778, Monday through Friday, 8:30 am – 5:00 pm.

The health and safety of our employees are of the utmost importance. Thank you for your continued support and cooperation.

Department spotlight

Case Management

Question

In 50 words or less, describe your department

Answer

We are a diverse team of compassionate individuals that are committed to ensuring our members are made aware of, and can access, all the benefits they are entitled to.

Our team is comprised of licensed social workers, nurse case managers, and highly trained personal care coordinators.

We coordinate care, with an emphasis on members’ strengths and self determination to reach their health care goals. One of the primary functions of our work is to link members to medical, behavioral, and transitional care. We do this by encouraging or assisting them to access our network of primary, specialty, community based providers and resources to address health, wellness and socioeconomic needs.

Question

What are the challenges facing your department?

Answer

One of the challenges we face are getting ahold of members that we recognize may need us the most. Although we reach out to members upon enrollment, annually, and with a change in health status, some of our highest need members either do not respond or the contact information for them is not accurate.

Our goal is to assess every Cal MediConnect member and Medi-Cal primary senior or person with disability (SPD) through the Health Risk Assessment (HRA), so we can assist them to craft a personalized plan that supports their health and wellness goals.

Question

Describe some highlights and share some achievements.

Answer

In 2018 our Complex Case Management Program was accredited by the National Committee for Quality Assurance (NCQA) for our CMC line of business and in 2022 we were resurveyed and we achieved re-accreditation for another 3 years.

Santa Clara County partnered with us to grant us access to the Homeless Management Information System (HMIS) which allows us to assess members that may qualify for housing support.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

We all come from different backgrounds and cultures and many of us speak multiple languages.

Our focus is to be as effective as possible in meeting the member where they are. We are trained to recognize, embody, honor and celebrate cultural diversity while we work to address and eliminate disparities in access to health care.

We are very much looking forward to getting back into the community and meeting our members in person.

What's happening at Santa Clara Family Health Plan

Employee Assistance Program (EAP)

COVID-19 has had a major effect on all our lives over the past 2 years. Many of us experienced stress, anxiety, and feelings of loneliness and isolation due to the pandemic.

In observance of Mental Health Awareness Month, take time to focus on your mental health. SCFHP offers an Employee Assistance Program (EAP) that provides FREE confidential counseling by experienced clinicians who are available 24/7. Visit portal.BHSonline.com (Login information: user name = SCFHP) or call (800) 327-2251.

Let’s join the national movement to raise awareness and fight the stigma about mental health! Click here to learn more from the National Alliance on Mental Illness (NAMI).

Asian American and Pacific Islander (AAPI) Heritage Month

May is also Asian American and Pacific Islander (AAPI) Heritage Month. Did you know that in Santa Clara County, people who identify as Asian are now the largest racial group at 39%! This high percentage is reflective with our members and staff as well, in which 29% and 41%, respectively, are AAPI.

The month of May was chosen to commemorate the immigration of the first Japanese to the U.S. on May 7, 1843, and to mark the anniversary of the completion of the transcontinental railroad on May 10, 1869. The majority of the workers who laid the tracks were Chinese immigrants.

In honor of AAPI month, join us in celebrating and paying tribute to the generations of AAPI who have enriched American history and continue to be instrumental in its future success. Click here to learn more about AAPI Heritage Month and find events, exhibits, and other ways to celebrate AAPI Month.

Introducing DualConnect (HMO D-SNP) – SCFHP’s D-SNP Coming January 1, 2023

Drum roll, please!

We are excited to announce that our new dual eligible special needs plan (HMO D-SNP) will be called DualConnect! The name emphasizes how the plan will connect both Medicare and Medi-Cal services under one umbrella, continuing our commitment of making health care easy for our members.

DualConnect, or Santa Clara Family Health Plan DualConnect (HMO D-SNP) as it will be officially known, will be introduced to our community this summer. Our Cal MediConnect members will transition to the new plan on January 1, 2023.

We considered dozens of names and only one cleared our requirements for being simple, member-friendly, a good segue from Cal MediConnect, and available to trademark. This meant we were unable to offer an employee contest for the name, but we still want to hear from you!

Help us shape our DualConnect messaging by sharing your Cal MediConnect success stories! Stories can be about your collaboration as part of the SCFHP team or about a member benefiting from health care made simple. Other opportunities to contribute to the DualConnect brand will be announced soon.

Please send your stories to: newsletter@scfhp.com. Include “Farewell CMC” in the subject line. We will review success stories monthly to use both within the organization and in our member and prospect marketing efforts.

Supporting Pacific Clinics

From left: Jamie Enke, Jocelyn Ma, Christine Tomcala, Shawna Cagle, Jessica Bautista, Laura Munoz, and Trinh Nguyen at the Pacific Clinics Hearts and Hands event.

Santa Clara Family Health Plan (SCFHP) is proud to support Pacific Clinics (formerly Uplift Family Services) in their work to help children and families get the behavioral and mental health services they need.

On April 22, SCFHP CEO Christine Tomcala joined a group of team members attending the Hearts and Hands event to benefit Pacific Clinics’ programs and services that meet the needs of our community.

Mammograms for Mother's Day Event

On May 6, Jeanette Montoya, Health Educator – Quality Improvement, left, joined other members of the SCFHP Health Education team in partnering with Bay Area Community Health (BACH) for their Mammograms for Mother’s Day event in San Jose at the BACH family clinic. Our team did an amazing job completing 8 scheduled mammograms and 4 walk-ins.

Helping to heal families and inspire youth -- (ARCC)

Enjoying the event were, from left, front row: Jocelyn Ma, Manager, Community Outreach, Santa Clara Family Health Plan (SCFHP); Blanca Alvarado, and Christine Tomcala, CEO, (SCFHP). Back row, from left: Sparky Harlan, CEO, Bill Wilson Center; Mike Gonzalez, Director, Community Engagement (SCFHP); Rebecca Gallardo, guest of Blanca Alvarado; Brandon Engelbert, Manager, Provider Network Operations (SCFHP) and Angela Chen, Director, Case Management & Behavioral Health (SCFHP).

Santa Clara Family Health Plan (SCFHP) is proud to support Alum Rock Counseling Center (ARCC) in their work to heal families and inspire youth. On April 15, Blanca Alvarado joined SCFHP CEO Christine Tomcala, and others, at the ARCC Annual Luncheon.

Lending a hand

Pictured on left, from left: Cristina Hernandez, Francine Bacchini, Jenny Arellano Morales, Liz Sullivan, Lloyd Alaban. Pictured on right, from left: Jas Barring, Chelsea Byom, and Lynette Topacio.

Members of SCFHP Marketing and Communications team had a great time volunteering at Sacred Heart Community Service in San Jose on April 21.

The team helped out with their food and clothing distribution program that helps feed and clothe over 500 low-income families every day.

Latest from the Santa Clara Family Health Plan Blanca Alvarado Community Resource Center

Stanford's Office of Community Engagement & Office of Faculty Development and Diversity awarded Santa Clara Family Health Plan (SCFHP) with an "Outstanding Community Partner" award for its role in being an active and responsive partner through the work of its Blanca Alvarado Community Resource Center (CRC). The award recognizes SCFHP for supporting the roll-out of the COVID-19 vaccine and preparing the CRC to advance the health and wellbeing of East San Jose residents post-pandemic.

Since March 2021, the Blanca Alvarado Community Resource Center has held over 24 COVID-19 vaccination clinics and continues to engage residents to get vaccinated in a safe and inviting space in East San Jose.

The award also recognized the year-long, community-led planning process that helped us uncover the health and social needs of East San Jose, leading to the collective vision, purpose, goals, and priorities of the CRC.

Stanford identified the CRC as a "beacon of hope to address health disparities for low-income, hardly-reached residents living in Santa Clara County."

Santa Clara Family Health Plan out in the community

Members of our Provider Network Operations department, led by Manager, Provider Performance Program, Stephanie Vielma, far left, and Art Shaffer, Senior Provider Services Representative; Monday Reynolds, Provider Performance Program Manager and Nhi Ly, Provider Performance Program Coordinator visited Dr. Them Huynh.

“What we do today can improve all of our tomorrows.” - Ralph Marston

The Santa Clara Family Health Plan (SCFHP) Provider Performance Program (PPP) team recently restarted provider office visits. Reflecting on her team’s work, manager Stephanie Vielma writes, “It’s great to be back out on the field visiting our Santa Clara Family Health Plan (SCFHP) Provider Community.

Everything we do builds upon everything we have already done. The small changes and improvements we make today will make tomorrow easier and enable us to continue to grow and improve care delivery.”

Social media milestones

Not one, but two social media milestones.

Since late April, both the Santa Clara Family Health Plan (SCFHP) and the Santa Clara Family Health Plan Blanca Alvarado Community Resource Center (CRC) eclipsed impressive milestones.

The Santa Clara Family Health Plan Facebook page has reached over 500 followers! In the last year, this page has reached 557,120 people.

For the CRC, in less than a year the Facebook page has more than 200 followers and reached 20,429 people.

Thank you to everyone who has connected to stay informed as we work to address the health and social needs of our community.

Quality Improvement – Health Education & Cultural and Linguistic Team Visits Blanca Alvarado Community Resource Center

Quality Improvement Department, from left: Zara Ernst, Kassandra Chavez, Ivy Douangphachanh, Ly Nguyen, Edith Bernal, Cecilia Le, Jeanette Montoya, Lucille Baxter, Tu Le, Justin Diep, Chad Salamat, and CRC Supervisor Trinh Nguyen.

SCFHP’s Quality Improvement – Health Education & Cultural and Linguistic Department visited the Santa Clara Family Health Plan Blanca Alvarado Community Resource Center (CRC) on April 22. It was an opportunity for the department to better understand the concepts and ideals upon which the CRC’s goals were created. In addition, the group learned how the CRC is able to serve our members in the East San Jose community.

According to department manager Lucille Baxter, “A community resource center is an asset in a community that can be used to host health education meetings and collaborations with other organizations for the benefit of SCFHP members. Coming to the CRC Blanca Alvarado location was refreshing to experience what the community of East San Jose has available to them. The experience helped us all remember the difference that we are able to make when we come together.”

If your team would like to visit the CRC, please contact Trinh Nguyen, Supervisor, Community Resource Center.

SCFHP Offices closed on May 30 -- Memorial Day

Vol. 1, Issue 1: April 2022

And now, a word from our CEO

On behalf of the Santa Clara Family Health Plan (SCFHP) executive team, I want to welcome you to our premiere SCFHP Employee e-Newsletter.

This monthly e-Newsletter is a collaborative effort of many people, including: Employee Engagement Committee; Executive Team; Human Resource Department; Marketing, Communications, and Outreach Department and many others who have and will contribute to its content. It is also a result, in part, from the Employee Survey conducted in 2021 and guided by the goals and values found in the 2021-23 SCFHP Strategic Plan.

As stated in one of our eight company values, a Culture of Caring, we want to work together to create a culture that supports, develops, and recognizes team members. In our commitment to each other, we want to create and foster a cohesive organizational identity and make our values clear through the work we do. This e-Newsletter, I believe, will help us achieve that.

I would like to express my sincere gratitude for the contributions each of you continues to make to the critical work we accomplish every day. Together, we at Santa Clara Family Health Plan are committed to providing access to high-quality health care, and driving equity and inclusion for the communities we serve.

Christine M. Tomcala
Chief Executive Officer

Name needed/wanted/requested

So, has “Insert Name Here” atop the banner of this e-Newsletter sparked any interest or curiosity?

This e-Newsletter needs a name. Not just any name, a name picked by the employees of Santa Clara Family Health Plan.

To encourage employee participation and foster team/company unity, you are encouraged to submit name suggestions for this e-Newsletter.

The rules are:

  1. Email your suggested names to newsletter@scfhp.com by noon on April 22
  2. The names will be reviewed by the Executive Staff.
  3. The top names will be emailed to every employee to vote for their favorite. You have until EOD on May 6 to vote.
  4. The votes will then be tallied and a winner will be announced by our CEO Christine Tomcala.
    1. At the same time, the name of an employee who voted will be drawn at random and receive a gift card.

Update from Human Resources

New Hires

Hire Date

Name

Job Title Description

01/03/2022

Liz Sullivan

Manager, Communications

01/03/2022

Nhi Ly

Provider Performance Program Coordinator

01/31/2022

Alina Lozano

Transportation Specialist

02/07/2022

Jasjit Barring

Marketing Coordinator

02/07/2022

Ivy Chew

Transportation Specialist

02/14/2022

Charla Bryant

Manager, Clinical Quality & Safety (RN)

02/17/2022

Christine Isidro

Accounts Payable Specialist

02/22/2022

Chemyamal Kasampula

Community Based Services Specialist

02/22/2022

Laura Munoz

Community Based Services Specialist

02/22/2022

Robert Scrase

Manager, Process Improvement

02/24/2022

John Sum

Medical Director

03/23/2022

Francine Bacchini

Marketing Project Manager

03/23/2022

Alissa Butac

Medical Management Care Coordinator

03/28/2022

Lloyd Alaban

Copy Writer and Content Strategist

03/28/2022

Yuemin Li

Provider Database Analyst

03/28/2022

Miranda Lopez

Medical Management Care Coordinator

SCFHP 2022 Employee Survey runs April 11 through May 6.

Take this opportunity to share your opinions about working for SCFHP by completing the 2022 SCFHP Employee Survey. Go to this link: https://www.employeesurveys.com/SCFHP2022.php

Live webinar for Stress Awareness Month

April 19 at 11 am and 1 pm. Be on the lookout for the invite.

Ways to Wellness at SCFHP spring campaign – Coming Soon!

Registration opens for Santa Clara Family Health Plan’s Feel Like a Million campaign Monday, April 18 If you’re ready to feel your best, you won’t want to miss this retro game board-themed campaign.

Equity Council

Santa Clara Family Health Plan Equity Council announced

On March 17, Santa Clara Family Health Plan (SCFHP) announced the staff members named to its Equity Council. (See list below). The focus of the council is to promote a culture of inclusion and belonging at SCFHP, making it an employer of choice.

The Equity Council was developed in conjunction with the SCFHP Equity Steering Committee and Councils, which are the organization-wide structure to raise health equity for our members and create an equitable and inclusive workplace. It was announced at the December 2, 2021 All Staff Meeting.

According to Ngoc Bui-Tong, Vice President, Strategies and Analytics and executive team sponsor, there were more volunteers than seats, and final selections were made with the goal of having a broad representation of departments and job levels. The remaining staff volunteers will be kept on the list for the second term.

Congratulations to those named.


SCFHP Equity Council

Name

Position

Department

Diane Eagle

PDR Analyst

Claims

Caroline Tambe

Clinical Pharmacist

Pharmacy

Amber Tran

Process Improvement PM

Quality

Jessica Bautista

Manager, Community Based Case Management

LTSS

Jenny Arellano

Marketing PM

MKG, Comms, Outreach

Yolanda Jimenez

Training and Quality Monitoring Associate

Customer Service

Thomas Ngo

Manager, Health Care Analytics

Finance

Alejandro Rodriguez

Compliance Analyst

Compliance

Falisha Ornelas

IT Project Coordinator

IT

April Pitt

Enrollment Lead

Enrollment and Eligibility

Abby Baldovinos

Sr. Provider Services Representative

PNO

+ Ngoc Bui-Tong, Teresa Chapman, Strategic Planning PM (vacant)


Steering Committee Members at Large

Lisa FitzPatrick

Manager, Marketing Production

MKG, Comms, Outreach

Gabriela Landeros

Claims Quality Assurance Auditor

Finance

+ Ngoc Bui-Tong, Johanna Liu, Karen Fadley, Claudia Graciano, Strategic Planning PM (vacant)

Department spotlight

Quality Improvement – Health Education & Cultural and Linguistic

Quality Improvement & Health Education Team, from left: Chad Salamat, Jeanette Montoya, Ly Nguyen, Zara Ernst, Lucille Baxter, Tu Le, Ivy Douangphachanh, and Justin Diep.

Told by Lucille Baxter, Manager, Quality Improvement & Health Education

Question

In 45 words or less, describe your department

Answer

Our focus is to improve the quality and health of members. We do this by promoting positive health outcomes through prevention, management of health conditions and self-care and assisting members to modify personal health behaviors and achieve and maintain healthy lifestyles in a culturally and linguistically appropriate manner.

Question

What are the challenges facing your department?

Answer

During COVID, health education classes have been held on Zoom, instead of in-person. Attendance for SCFHP health education classes has been a challenge. This may be due to Zoom fatigue. Another challenge is members who depend on interpreters for the classes. We are exploring other options to increase attendance

Question

Describe some highlights and share some achievements.

Answer

We partner with local community organizations to offer 20+ virtual health education classes to our members. We had 600+ members attend classes in 2021. We have implemented SCFHP in-house health education classes in 2021. Our first virtual baby shower was in May 2021 and thereafter, has been conducted monthly. Our first Controlling Blood Pressure Class was in July 2021 and thereafter, has been conducted monthly.

Question

Share something most people inside SCFHP don’t know about your department.

Answer

All written health education materials generated by the staff of Santa Clara Family Health Plan must be reviewed, field tested, and approved by Health Educators. We ensure all the materials meet readability and suitability requirements in a manner and format that is easily understood (sixth-grade reading level), and are culturally and linguistically appropriate for members.

What's happening at Santa Clara Family Health Plan

Lunar New Year Celebration

On February 12, amid clear skies and warm temperatures, more than 200 residents and health plan members attended the SCFHP Blanca Alvarado Community Resource Center Lunar New Year celebration. This is one of the most important celebrations of the year among East and Southeast Asian cultures, including Chinese and Vietnamese communities. The celebration allowed CRC staff to further engage and foster trust with the East San Jose community.

Check out images from the event on the CRC’s Facebook and Instagram pages -- @scfhp.crc.

COVID-19 Vaccine Clinics

From: Mike Gonzalez, Director, Community Engagement

Here’s a quick summary of the COVID-19 vaccine clinics at the CRC in the first two months of 2022. Overall, we continue to experience good and steady engagement at our events due to our incentives and thoughtful community outreach efforts. In comparison, other vaccine clinics throughout Santa Clara County are experiencing an average of 70 shots per event. Note that schools and word of mouth are the most significant drivers for reaching and getting residents to the CRC.

Jan 22

Feb 7

Feb 18

Feb 19

Total shots administered

380

105

94

167

Members of SCFHP

77

46

47

77

Number of First Dose

90

19

24

26

Pediatric – First Dose

60

8

13

9

Number of Second Dose

17

16

30

58

Pediatric – Second Dose

13

11

13

42

Number of Boosters

273

70

40

83

Outreach (How did you learn about the vaccine clinic?)

SCFHP Blanca Alvarado Community Resource Center

10%

10%

20%

15%

My child school

35%

36%

32%

25%

Social media (Facebook or Instagram)

25%

5%

7%

10%

Word of mouth (a trusted family member or friend)

25%

40%

28%

35%

Other CBO

5%

1%

5%

12%