Advisory Committees

The SCFHP DualConnect Consumer Advisory Board (CAB) engages consumers and caregivers in Santa Clara County in the implementation and evaluation of operations and policies of the SCFHP DualConnect. The CAB’s responsibilities include but are not limited to:

• Providing feedback on services, benefits, providers, issues, and ways to improve program management
• Providing feedback on events, activities, communication, and member materials
• Participating in quality management programs
• Helping SCFHP find gaps in the health care of members, including members using long-term services and supports (LTSS) and members with other special needs

CAB members include SCFHP staff members, active SCFHP DualConnect members, their family members and caregivers, and representatives of community based organizations working with beneficiaries with Medicare and Medi-Cal. The CAB membership and representation reflect the diversity of SCFHP members and shall include representatives ranging in age, ethnicity, language, and geographic location.

CAB members serve two-year terms, and their terms may be renewed by the SCFHP Chief Executive Officer. The CAB generally meets quarterly and all meetings are in person. The CAB is chaired by a member of the SCFHP Quality Improvement Department.

If you would like to join the CAB, please contact us. A stipend of $75 will be paid to all CAB members, except SCFHP staff.

The Consumer Advisory Committee (CAC) helps SCFHP and the Governing Board establish and maintain links to the community to better serve their cultural and linguistic needs. The CAC promotes SCFHP’s mission through education, advocacy, collaboration, and feedback.

The CAC may include consumers, community advocates, and traditional and safety-net providers. The CAC membership and representation reflect the Medi-Cal population in Santa Clara County.

CAC members serve two-year terms, and their terms may be renewed by the SCFHP Chief Executive Officer. The CAC generally meets quarterly and all meetings are in person. The CAC is chaired by an appointed member of the Governing Board.

If you would like to join the Committee, please contact us.

The Provider Advisory Council (PAC) acts as an advisory body to help SCFHP achieve the highest quality of care for members of the health plan.

PAC’s goals and objectives include the following:

• Discuss regional, state, and national issues related to patient care;
• Provide input on health care services and SCFHP’s provider network; and
• Improve communications, relations, and cooperation between providers and the health plan.

PAC is comprised of at least one contracted Primary Care Physician and/or Specialist from each of SCFHP’s physician networks, an affiliated physician or representative from each contracted hospital, a physician or representative from the County and Community clinics, and behavior health providers.

The Quality Improvement Committee (QIC) oversees an organization-wide commitment to quality. Through the Quality Improvement Program, the committee continually monitors, analyzes, and improves SCFHP’s delivery of health care to all members, including those with special needs. The Quality Improvement Program assesses quality of care and services in areas such as preventive health, acute and chronic care, behavioral health, over- and under-utilization, continuity and coordination of care, patient safety, and administrative and network services.

QIC members provide expertise to SCFHP relative to their professional experience. QIC members include contracted providers and representatives from the community, including but not limited to hospital representatives, Medical Directors, non-physicians with insight into issues facing the patient and provider communities, and representatives from the behavioral health community.