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Paper Claim Status Checks Available by Phone
Would
you like to check the status of your paper claim at SCFHP?
With a phone call, you can obtain formal acknowledgment
that we have received your claim, or track your claim’s
status.
You can get a status report 15 business days after we receive
your claim. To check on the status of a claim, please call
our Claims Department at (408) 376-2000, then press the 7
key. If you have concerns with this method of acknowledgement,
please contact our Provider Services Department at (408)
874-1788. |
Email Address for Provider Claims Appeals
The Claims Department at Santa Clara Family Health Plan
now has an electronic option for providers who submit claims
appeals. Providers may now e-mail claims appeals by using
the following address: claimsappeals@scfhp.com.
This address is only for providers who wish to appeal
a denied claim.
To be able to process the appeal, the Claims Department
will need all of the following information :
- Provider Name, Address and Telephone Number
- Member’s
Name and ID#
- Date of Service
- Narrative description of the appeal
- Desired resolution
We hope this process will improve our efficiency and
make the appeal process easier for our providers. |
